Customer Experience Specialist

Customer Experience Specialist

Bogotá, Bogota, Colombia

Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. 

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Customer Experience Specialist

Responsibilities:

- Provide friendly and attentive service to our merchants through various channels.

- Offer 2nd level escalation support and subject matter expertise to the agents on 1st level support.

- Investigate issues thoroughly to find quick solutions and provide long-term, customized fixes.

- Work with different teams across the organization to resolve merchant concerns promptly.

- Proactively engage with merchants to identify, address, and resolve underlying issues impacting their experience.

- Contact merchants with unresolved issues to offer helpful solutions and improve satisfaction.

- Keep detailed records of merchant interactions to improve efficiency and speed up resolution time.

Qualifications:

- Fluent in English; Fluency in French is considered an asset.

- Prior experience in customer service, retention, or sales.

- Strong in communication, organizational, prioritization, and time management skills.

- Strong resolve and a ‘solution-based approach’ mentality

- Comfortable and versatile when working in a lively environment with various tasks.

- Reliable and committed to providing excellent service that will build the Nuvei name.

Why should you join our Team?

- Join a team that values providing great service and supporting each other.

- Opportunities for growth and learning in a motivating environment.

- Be part of a team that listens to your ideas and encourages your input.

- Competitive compensation and benefits package.

- Work with a company that cares about your well-being and work-life balance.

- Come be a part of our team and make a difference in our merchants’ experiences!

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you

Working Language 

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed. 

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.