Position Summary:
Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.
In the Customer Experience Specialist position, you’ll play a crucial role in enhancing customer loyalty by creating and managing customer event programs. As a key member of the Customer Event Team, you’ll ensure that our customer experience vision, standards, and strategic goals are reflected in every event. Your efforts will contribute to providing a consistent and exceptional experience for the 2,000+ customers who visit our campus annually.
Skills Needed:
Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
Ability to develop and implement strategies to foster customer engagement.
Superior organizational and time management skills with ability to prioritize and meet deadlines, coordinate people and schedules, and resolve problems.
Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action.
Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.
What You’ll Do and Impact:
Support the Customer Experience Event Team in planning and executing customer events.
Lead cross-functional teams through strategic planning processes for events ranging from 30 to 200 attendees.
Identify key stakeholders and facilitate meetings to ensure effective collaboration.
Assist in content development and secure necessary approvals for event activities.
Coordinate and create marketing communication efforts for customer events.
Craft unique and relevant content and experiences tailored to various customer types.
Foster brand preference and support business objectives through engaging customer experiences.
Maintain strong communication channels within the organization regarding all Customer Experience activities.
Experience:
Bachelor’s degree in Marketing or related field
3+ years of experience in marketing or marketing event programming experience
Ability to travel by car and/or plane up to 10%
Additional Items of Interest:
Previous project management experience
Job to be performed in the location listed. Generous benefit package available.
Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.
© 2013 to 2026 Direct Supply, Inc. All rights reserved.
Direct Supply Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Direct Supply and has not been reviewed or approved by Direct Supply.
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Retirement Support — Retirement savings are emphasized through a 401(k) with company match and stock contributions, alongside an employee‑owner model. Feedback suggests these features are a standout part of the total rewards package.
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Strong & Reliable Incentives — Incentives such as annual profit sharing and bonuses are consistently highlighted as meaningful components of pay. Feedback suggests these payouts complement base salary and contribute materially to total compensation.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include a full on‑site wellness center with gym, classes, and recreational courts, plus a dog‑friendly campus and on‑site café. Flexible work options and everyday perks like complimentary beverages and membership reimbursements add tangible lifestyle value.
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What We Do
For 35 years, Direct Supply has been dedicated to delivering innovative solutions to the toughest challenges facing the Senior Living industry. Now more than ever, we’re inspired by our customers’ commitment to serving America’s seniors during COVID-19 and beyond. From creating safe, desirable spaces and boosting operational efficiency, to helping our customers improve care outcomes and easily procure the right products at the best value – we’re constantly expanding our offering and developing new technologies to meet the complex and evolving demands of Senior Living.
