Who we are
DigiCert is a global leader in intelligent trust, helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and critical systems, we make sure digital experiences are secure, private, and authentic.
Our AI-powered DigiCert ONE platform brings together certificates, DNS, and lifecycle management to help organizations stay ahead of risk as technology and threats evolve. Trusted by more than 100,000 organizations—including 90% of the Fortune 500—DigiCert helps businesses operate with confidence today while preparing for what’s next, including a quantum-safe future.
Job Details:
- Full time
- Hybrid Schedule, Tuesday/Wednesday required in office
- Monday - Friday
- 40 hours per week
- 19.23/hr + 5% annual bonus
Job summary
DigiCert is looking for a detail-oriented, energetic Customer Experience Specialist to join our team. The Customer Experience Specialist will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts, reviewing completed test results, and packaging them into a Transferable validation product.
What you will do
- Project a professional company image through phone, chat and email interactions.
- Recognize, document and alert supervisors of trends in customer calls.
- Research customer organizations and verify organization contact details online.
- Answer pre-sales and customer inquiries via phone, email, and live chat.
- Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
- Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
- Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.
What you will have
- High School Diploma or equivalent.
- 1+ years of experience in customer service.
- Comfortable working on a computer daily and conversing over the phone and through email.
- Strong oral, written and interpersonal communication skills.
- Proficient knowledge of Microsoft products and other applicable software or applications.
- Detailed-oriented with excellent organization skills.
- Self-motivated, manage your time well, and get things done.
- Team oriented and ability to work with people from diverse backgrounds.
Nice to have
- Bachelors degree in IT, Computer Science, or other technical degree.
- 2+ years of experience in a customer service role within the tech industry.
- Excellent knowledge of Microsoft products and other applicable software or applications.
Benefits
DigiCert offers a competitive benefits package for all of our full-time employees.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.
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Top Skills
What We Do
DigiCert is the digital trust provider of choice for leading companies around the globe, enabling individuals, businesses, governments, and consortia to engage online with confidence, knowing their digital footprint is secure.
