- Enhance the Customer Experience for (online -Contact Center – B2B- Market place)
- Analyze the sales channels, customer behavior, satisfaction, and pain points through observation, surveys, and feedback analysis
- Calculate and analyze customer complains to improve customer retention %
- Collaborate with stakeholders' operations, merchandising, and design teams to optimize the Online environment and customer journey
- Review the customer complaints and customer negative feedback from all channels
Requirements
- Education: Bachelor’s Degree
- Years of experience: From 1 to 3
- Customer Relationship Management Software (CRM)
- Excellent in Microsoft Package.
- Very. Good English.
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What We Do
B.TECH stands as a dynamic Egyptian narrative embodying innovation, expansion, and influence. Our story began in 1997 with the introduction of Egypt's first electronics retail concept, we pride in our unrivaled position, with a wide network of over 175 stores across Egypt.
Our success is underlined by leading the digital retail revolution in the Middle East and introducing our unique financing solutions, which have played a pivotal role in gaining unparalleled popularity among the Egyptian market, which positioned us as the number one choice for consumers and cemented our status as a powerhouse of innovation and market expansion.
Our dedicated team, now over 5k strong, reflects our strong growth strategy centered on digital transformation, technology integration, and achieving success across a variety of dynamic, high-growth business sectors.
