The Customer Experience Engineer for Kardex AutoStore will maintain and enhance the functionality of the office demo system, learn and integrate new technology added to the Customer Experience Center, and deliver engaging product demonstrations to customers. This role involves hands-on management of demo equipment, developing a deep understanding of Kardex AutoStore technology, and collaborating with marketing to support trade show and other promotional activities. The Customer Experience Engineer will ensure that all demonstrations showcase the capabilities and benefits of Kardex AutoStore solutions, providing an exceptional experience to prospective clients.
Your tasks
Responsibilities
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- Maintain the demo system in the office to ensure it is always operational and ready for customer visits.
- Quickly learn and adapt to new technology added to the Customer Experience Center, keeping skills and knowledge up to date.
- Perform product demonstrations for customers, highlighting key features and benefits of Kardex AutoStore solutions.
- Collaborate with the marketing team to support trade shows, conferences, and other promotional activities.
- Provide on-site technical assistance at events, ensuring that the demo equipment is set up, operational, and effective in engaging potential customers.
- Serve as a resource for customers and stakeholders, delivering exceptional support and facilitating a seamless customer experience.
Your profile
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- Bachelor’s degree in computer science, Business, or a related field preferred.
- Proven experience in technical customer support, product demonstration, or related field.
- Strong technical aptitude and ability to learn new technologies quickly.
- Excellent presentation and communication skills, with experience conducting live product demos.
- Familiarity with automation systems, warehouse technology, or similar products is a plus.
We Offer:
- Competitive salary
- Generous paid time off
- Medical, Dental & Vision benefits
- 401k with company match
- Life, LTD & STD
Is this position right for you?
Then please send us your resume, proposed start date and your desired salary via our applicant portal.
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems.
Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses.
Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management.
The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
