Customer Experience Specialist

What will your job involve?

• Sales & Customer Service:
• Fulfilling purchase orders and ensuring on time delivery of product
• Customer facing interactions regarding new and existing business.
• Customer service, inquiry management and processing sales orders
• Demonstrates common-sense judgment when it comes to resolving customer issues
• CRM software management to support sales leader and sales staff in analysis of key KPIs
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• Supply Chain & procurement:
• 3rd party shipping management (including setup, quotes, customer delivery estimates)
• Booking freight, handling third party logistics: contacting freight company's to figure out best shipment method
• Drive the customer service tracking, developing metrics
• Product Returns management, handling any shipping delays, root cause analysis and find solution
• Inventory control: figuring out why an order cannot be processed, where the discrepancy is and why things can't be transacted
• Support procurement officer where necessary to manage and coordinate supplier orders and other procurement initiatives.
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• Operations:
• Support in adhoc operational duties where required by the production leader.
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• Skills / Attributes
• Must be able to multitask and achieve multiple deadlines across a variety of functions monthly.
• Exceptional Microsoft office skills, particularly excel and PPT.
• Familiar with Customer Relationship Management (CRM)tools. Zoho is beneficial.
• Assisting with small projects/tasks throughout the office.
• Provide a positive and optimistic outlook to co-workers and customers.
• Self-motivated to problem-solve and leverage a team to drive resolutions for a customer.
• Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service.
• Flexible, adaptable and able to prioritize, no two days are the same!
• Strong attention to detail in checking work quality and accuracy.
• 1+ years of administrative and customer service experience within retail or hospitality or corporate will be beneficial.
• Exceptional communication skills both written and verbal with record-keeping discipline .
• Proven experience in improving processes and procedures.

Who are we looking for?

• Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience. As a lead within our customer service team, you will both directly interact with our customers, as well as driving behavior of other team members to deliver a quality customer experience. Our ideal candidate initiates – they do not wait for someone else to provide direction, they take ownership and first and foremost focus on ensuring our customers get fast issue resolution and have a wonderful experience working with us. Here’s some of the skills and attributes that would make you a great fit candidate:
• Self-motivated to problem-solve and leverage a team to drive resolutions for a customer
• Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service
• Flexible, adaptable and able to prioritize, no two days are the same!
• Strong attention to detail in checking work quality and accuracy
• Demonstrates common-sense judgment when it comes to resolving customer issues
• Ability to lead and motivate a team while modelling a strong code of ethics and respect for others
• 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered
• Ability to talk to a position or instances where you have provided leadership in your role
• Intermediate to Advanced computing skills (Microsoft office suite etc.)
• Salesforce experience would go a long way!
• Good communication skills both written and verbal with record-keeping discipline
• Ability to work weekends, holidays or flex hours as needed by production demands
• Proven experience in improving processes and procedures 

If this sounds like the role for you, or somebody you know then we look forward to speaking with you!

To find out more of what a day in the life with our customer service team looks like visit –

https://www.danielshealth.com/customer-service

Who are we?

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.