- Customer-first mindset with 6-12+ months experience managing customer relationships
- Be a part of a tight-knit team of problem solvers who can think fast on their feet
- Weekly rotating roster (Monday-Friday, 8:45AM - 6PM)
Start your adventure with Zip
Join Zip’s Customer Experience function, responsible for creating memorable experiences for the millions of Australians who choose to pay with Zip - a leading global BNPL company. As a first port of call for all customer enquiries, Zipsters in this supportive team work well at pace, have a strong attention to detail and enjoy the variety that comes with managing interactions with people from all walks of life.
Beyond a willingness to take ownership of customer feedback and solve interesting challenges, core to this team’s success is the ability to identify opportunities to improve our processes and products.
Cool stuff you’ll be working on
- Supporting all Australians to shop with confidence using Zip, obsessing over the experience customers have with us
- Manage inbound customer calls and tickets and escalate requests to other team members across a broad range of internal teams
- Lead customer interactions with confidence, playing an important role in converting our customers into trusting lifelong users
- Put your name to driving positive change throughout the business by identifying and solving customer issues and proposing next level process improvements and product enhancements
- Follow internal workflows and processes carefully with a strong attention to detail
- Build your internal network, grow new skills and identify career growth opportunities
What you’ll bring to the team
Zipsters work with a broad range of tools, languages and platforms, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.
So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:
- 6-12+ months experience in a customer service or customer facing role
- Passionate about teamwork, willing to share knowledge and support others
- A problem solver who thinks fast and on their feet
- Adaptable and comfortable taking directions
- Familiar with following customer service workflows and procedures
- Able to manage change
- Able to work on a rotating basis from Monday - Friday, 8:45AM - 6PM
- A mindset that embraces AI and new tools to adapt, learn and grow.
- An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
- Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game
What you’ll get in return
As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.
Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.
Zipsters tell us these are just some of the best things about working here. You’ll also receive:
- 25 days paid leave annually, including birthday leave and quarterly wellbeing days
- 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
- Family support policies including miscarriage bereavement leave and domestic violence leave
- Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
- 2 days paid volunteering leave per year
- Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
- Fee-free Zip products, and discounts with Zip merchant partners
- Team social events, epic offices, free breakfast daily, and weekly free lunches
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.
And finally…get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.
Operating in two core markets - Australia and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
#LI-Hybrid
Skills Required
- 6–12+ months of experience in customer service or a customer-facing role
- Ability to work a rotating Monday–Friday schedule from 8:45 AM to 6:00 PM
- Teamwork and knowledge-sharing skills
- Problem-solving ability and capacity to think quickly
- Ability to follow customer service workflows and procedures
- Adaptability and ability to take direction
- Ability to manage change
- A mindset that embraces AI and new tools
- Aptitude for identifying and managing risks
Zip Co Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zip Co and has not been reviewed or approved by Zip Co.
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Affordable Benefits — Healthcare plans are described as low or no‑cost, reducing out‑of‑pocket expense for employees and dependents. Feedback suggests this affordability is a standout element of the package.
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Leave & Time Off Breadth — Unlimited PTO, birthday leave, paid sick days, paid holidays, and “work from anywhere” flexibility provide wide‑ranging time‑off options. Feedback suggests quarterly mental‑health days further expand time away to recharge.
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Parental & Family Support — Paid parental leave for primary and supporting carers, plus miscarriage bereavement and domestic‑abuse leave, indicate robust family support. Flexible return‑to‑work options and fertility benefits further strengthen this area.
Zip Co Insights
What We Do
Zip (ASX:Z1P) is a leading global Buy Now, Pay Later (BNPL) company providing fair and seamless solutions that simplify how people pay. Founded in Australia in 2013 and now with a presence in 13 international markets, our mission is to be the first payment choice, everywhere and every day. We give consumers, merchants and businesses around the world access to transparent, flexible and interest-free credit. We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Disrupting the broken credit card model, we put the financial well-being of our customers and merchants at the centre of everything that we do. Driven by people-centred product innovation, we are the next generation of payments, helping consumers and businesses to take control of their financial future. Over 55,000 retailers around the world offer Zip as a payment choice to our 8 million and growing active customers globally. We are Zip, and we’re only just getting started.
