Customer Experience Specialist

Posted 2 Days Ago
Be an Early Applicant
Orlando, FL, USA
In-Office
Mid level
Automotive • Retail
The Role
Follow up with customers by phone, text, and email; support customer satisfaction surveys; resolve concerns; maintain accurate CRM records; collaborate with sales and service teams; and deliver a positive VIP customer experience.
Summary Generated by Built In
Customer Experience Specialist (CSI)City KIA – Orlando, FL 

is growing, and we are looking for energetic, customer-focused professionals to join our Customer Experience Team.

If you have experience in hospitality, guest services, hotels, theme parks, retail, call centers, or customer service — we want to meet you. Former Disney, Universal, SeaWorld, and hotel industry employees are encouraged to apply.

Responsibilities
  • Follow up with customers by phone, text, and email
  • Assist with CSI surveys and customer satisfaction
  • Resolve customer concerns professionally
  • Maintain accurate CRM notes and communication
  • Work closely with sales and service teams
  • Create a positive VIP customer experience
Qualifications
  • 3+ years of customer service experience preferred
  • Strong communication and problem-solving skills
  • Professional, organized, and team-oriented
  • Bilingual is a plus
Benefits
  • Competitive Pay
  • 401(k) Match
  • Health, Dental & Vision Insurance
  • Paid Time Off
  • Career Growth Opportunities

Join a fast-growing dealership that values customer experience and team culture.

Apply today at City Kia in Orlando, FL.

Skills Required

  • 3+ years of customer service experience
  • Strong communication skills
  • Problem-solving skills
  • Professional, organized, and team-oriented
  • Bilingual ability
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The Company

What We Do

Werner Auto Team is a dealer group with dealerships located in Tallahassee and Orlando, Florida. The company is committed to providing exceptional service to its customers and treats its employees as its greatest asset, valuing them with respect and appreciation for their contributions to the company's growth and success.

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