A dedicated Customer Experience Specialist to serve as the primary point of contact for our global clientele. In this role, Specialist will ensure customers receive world-class assistance, guiding them through our product ecosystem and resolving technical or procedural inquiries with precision and empathy.
Requirements
- Strong attention to detail, organized, ability to multi-task & to work independently.
- Should be process-oriented
- Excellent communication skills; both oral and written
- At least 2 years’ experience in Customer Support
- Ability to build and maintain a positive relationship with clients
- Excellent communication skills
- Excellent in customer service skills and orientation
- Proficient in Microsoft Office applications, especially Outlook, Excel, Word & PowerPoint.
- Amenable to work in shifting schedule
- Problem-Solving and Analytical Skills
- Has at least a basic Industry Knowledge (Procurement Process/ Maritime)
Benefits
- Competitive Salary and Bonus: We reward your expertise and contributions.
- Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
- Marcura Wellness Zone: We value your work-life balance and well-being.
- Global Opportunities: Be part of an ambitious, expanding company with a local touch.
- Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
Skills Required
- Strong attention to detail, organized, ability to multi-task & work independently
- Process-oriented
- Excellent oral and written communication skills
- At least 2 years' experience in Customer Support
- Ability to build and maintain positive client relationships
- Excellent customer service skills and orientation
- Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
- Amenable to work in shifting schedule
- Problem-solving and analytical skills
- Basic industry knowledge (Procurement Process/Maritime)
What We Do
Marcura is the company behind eight of the leading solutions and brands streamlining processes in the maritime industry. Our solutions include DA-Desk, PortLog, MarTrust, ShipServ, Marcura Compliance and Marcura Claims. For over 20 years, we’ve been developing platforms that have been digitally transforming the industry. We work closely with our global customers and partners to develop solutions to everyday industry challenges, and together raise standards along the way. Founded in 2001 on the principles of independence and transparency, we are headquartered in Dubai. Today, we have over 800 customers, making over $14bn of payments on behalf of customers every year, and employ nearly 1,000 team members across the globe – all committed to supporting the front-line of the maritime industry. United in our vision to support maritime professionals in being the best at what they do, Marcura is pioneering new ways to transform compliance, transparency and efficiency in shipping. Building value through standardisation, data-driven decision making and integration of new technologies, Marcura is driving the era of digitisation across the seas.
