Company Overview:
Central Bank is a dynamic and customer-centric organization committed to delivering exceptional experiences to our valued customers. We are seeking a Part-Time Customer Experience Specialist to join our team to support our mission of ensuring a consistent and satisfying customer experience across all channels.
Position Overview:
As a Part-Time Customer Experience Specialist, you will support the Customer Experience team by coordinating and executing a variety of programs, processes, and administrative activities that contribute to a positive customer and employee experience. This role helps ensure the smooth day-to-day operation of customer experience initiatives by managing routine tasks, monitoring feedback and recognition channels, maintaining records, and facilitating follow-up activities.
The ideal candidate is highly organized, detail-oriented, and passionate about creating exceptional experiences. This individual will serve as a key support resource for the Customer Experience team, helping maintain engagement, communication, and feedback processes while identifying opportunities to improve efficiency and effectiveness. Through collaboration with employees, departments, and market teams, this position contributes to a consistent and positive experience across the company.
Key Responsibilities:
Customer Experience Program Support: Coordinate and support the day-to-day administration of customer experience programs, initiatives, and processes.
Feedback Management: Monitor, document, route, and track customer and employee feedback to ensure timely follow-up and closure while maintaining accurate records.
Reporting and Documentation: Maintain databases, spreadsheets, and other tracking tools to ensure the accuracy of customer experience data.
Communications: Prepare and distribute communications, updates, and program-related materials while maintaining professional and timely communication with stakeholders.
Experience Insights: Review customer and employee feedback to identify recurring themes, service opportunities, and potential friction points.
Cross-Functional Collaboration: Partner with departments, markets, and team members across the organization to support customer and employee experience initiatives and ensure efficient program execution.
If you are passionate about delivering exceptional customer experiences and meet the requirements mentioned above, we encourage you to apply.
Preferred QualificationsRequirements:
Excellent communication skills, both written and verbal.
Empathetic and patient, with a strong customer-first mindset.
Detail-oriented and highly organized.
Ability to work independently and as part of a team.
How to Apply:
If you are passionate about delivering exceptional customer experiences and meet the requirements mentioned above, we encourage you to apply.
Skills Required
- Excellent written and verbal communication skills.
- Empathetic and patient with a strong customer-first mindset.
- Detail-oriented and highly organized.
- Ability to work independently and as part of a team.
Central Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Central Bank and has not been reviewed or approved by Central Bank.
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Retirement Support — A two-part 401(k) combines a 50% match on the first 6% contributed with an automatic 4% nonelective employer contribution, with auto-enrollment and auto-escalation. Employer funds vest on a graded schedule reaching 100% at five years.
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Leave & Time Off Breadth — PTO for full-time staff starts at 18 days per year and increases with service up to 27 days, and the organization follows the Federal Reserve holiday schedule. Part-time employees accrue PTO on a pro‑rata basis.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are offered with eligibility typically beginning the first of the month after hire, alongside HSA and FSA options. Life, AD&D, and short- and long-term disability plus an EAP enhance health and protection.
Central Bank Insights
What We Do
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states. Central Bank specializes in community banking, with a particular focus on delivering leading-edge technology through its network of more than 150 facilities operating in Missouri, Kansas, Illinois, Colorado, Iowa, Tennessee, North Carolina, Florida, and Oklahoma, as well as more than 22,000 ATMs nationwide. Member FDIC. "Strong Roots. Endless Possibilities." reflects our long-standing commitment to the communities we serve, as well as our commitment to delivering high-quality, leading-edge financial products and services that help our customers and communities grow and succeed. As our product and service offerings continue to expand, we assure you that our commitment to the community will only grow stronger. All of our lending decisions are made locally in the community you live. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
