Job Title: Customer Experience Specialist
Location: Abha - KSA
About the job
As a Customer Experience Specialist within our General Medicines team, you'll drive sales and market share by orchestrating customer-centric approaches and building meaningful relationships with healthcare professionals. Ready to get started?
Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.
About Sanofi:
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main responsibilities:
- Serve as the main point of contact for healthcare professionals, delivering product information and brand messaging through multiple physical and virtual channels
- Create dynamic customer profiles and segmentation strategies, identifying digital habits and preferences to prioritize impactful customer interactions
- Develop and implement territory coverage plans to achieve monthly, quarterly, and annual sales targets in line with company strategy
- Orchestrate hybrid engagement campaigns using digital tools to improve customer engagement and experience
- Maintain strong product and competitive knowledge to build professional relationships with healthcare professionals and gather valuable market insights
- Conduct regular pharmacy visits to monitor product availability and support new product introductions
- Ensure all activities comply with Sanofi's ethical standards and local regulations
About you
- Education: Bachelor's degree in a Medical field (Medicine, Pharmacy)
- Experience: Proven track record in pharmaceutical sales or healthcare customer engagement
- Technical skills: Proficiency with digital engagement tools, CRM systems, and data analysis
- Soft skills: Excellent communication and relationship-building abilities, customer-centric mindset, and strong ethical judgment
- Nationality: Saudi Nationals Only
Why choose us?
- Help shape the future of care for chronic and complex conditions, making a meaningful impact on patients' lives
- Drive impact at global scale with medicines that reach more than 100 million people each year
- Be part of a simpler, digital- and AI-powered business that's rethinking how we work and engage with healthcare professionals
- Develop your career in a collaborative environment that combines global scale with local expertise
- Stretch your potential through opportunities across functions, regions, and the entire product lifecycle
- Join a workplace where diversity, equity, and inclusion are at the core, with programs that celebrate every voice
Pursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
Pursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
Top Skills
What We Do
We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives.
Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.
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