El Paso, Texas | Full-time | Office-based | $16 per hour
Please note: we're unable to offer visa sponsorship for this role.
About the team
Our Customer Experience team in El Paso is a close-knit, collaborative group of 16 people who are the direct link between SumUp and the millions of small business owners we support every day. When a merchant has a question, a problem, or just needs a helping hand, we're the ones who show up for them — with patience, clarity, and genuine care. This role sits at the heart of that mission: you'll be the voice of SumUp, turning everyday interactions into moments that build real trust with our merchants.
What you'll do- Be the first point of contact for merchants, handling enquiries via phone, email, and internal channels with empathy and clarity
- Troubleshoot and resolve issues with SumUp's products, including smartphones, tablets, and card readers, guiding merchants through solutions step by step
- Work closely with teams across sales, marketing, logistics, and compliance to make sure merchants always get the right answer
- Spot patterns in customer feedback and contribute ideas to improve our support processes and content
- Build your product knowledge continuously so you can confidently support merchants across our growing range of tools
- Fluency in both English and Spanish (written and spoken) is second nature to you.
- Experience in a customer-facing environment — whether that's retail, hospitality, a call centre, or a helpdesk — has given you a strong foundation in handling people and pressure.
- Comfort troubleshooting everyday tech, like smartphones, tablets, or computers, and a genuine curiosity to learn more.
- Strong organizational skills and the ability to stay calm and composed when things get busy.
- A people-first mindset — you genuinely enjoy helping others and take pride in leaving every interaction better than you found it.
- This position starts at $16 per hour
- 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our El Paso office. This involves an office-first setup
- 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- 🏖️ Generous time off: 22 days of paid vacation, plus an extra day each year up to 28 days, public holidays, quarterly Wellness Days, and special leaves
- 🏥 Health and life coverage: medical coverage via Cigna & Kaiser, plus life insurance
- 💼 Financial security: 401(k) retirement scheme with matching (100% on first 1%, 50% on 2–6%)
- 🌴 Break4me: 1-month sabbatical after 3 years of service
- 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
#SumUPUSA
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Skills Required
- Fluency in English and Spanish, written and spoken
- Experience in a customer-facing environment such as retail, hospitality, a call center, or helpdesk
- Comfort troubleshooting smartphones, tablets, computers, and similar everyday technology
- Strong organizational skills and ability to remain calm under pressure
- People-first mindset and enjoyment of helping others
SumUp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SumUp and has not been reviewed or approved by SumUp.
-
Leave & Time Off Breadth — Paid time off is positioned as a standout, including 22 vacation days that increase with tenure, public holidays, a quarterly Wellness Day, special leave, and a fully paid one‑month sabbatical after three years. This combination makes time-off benefits feel notably robust in the overall rewards package.
-
Healthcare Strength — Health coverage is described as comprehensive, with medical plan options (including carriers such as Cigna and Kaiser) plus dental and vision. Company-paid life insurance and disability coverage are also part of the protection package in the U.S. materials.
-
Retirement Support — Retirement benefits include a published 401(k) match formula that provides an employer match up to a stated cap. The clarity of the match structure supports straightforward evaluation during offer comparisons.
SumUp Insights
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
Gallery
