Customer Experience & Social Engagement Specialist

We’re looking for a commercially driven, customer-facing professional to engage with customers while they are in our service department and create opportunities to acquire quality used vehicles.

This is a hybrid role combining in-person customer interaction, digital engagement, and vehicle acquisition. You will use tools like SkiaVision to identify opportunities, start conversations, and guide customers toward selling or trading their vehicle.

Key Responsibilities:

• Proactively engage customers in the service lane to discuss vehicle value and upgrade opportunities
• Use SkiaVision and internal tools to identify acquisition opportunities in real time
• Build rapport quickly and position our dealership as the easiest place to sell or trade a vehicle
• Work closely with sales and service teams to convert opportunities into purchases
• Maintain accurate activity tracking and follow-up

What We’re Looking For:

• Strong communicator with natural confidence approaching customers
• Sales mindset with the ability to influence and close
• Tech-savvy and able to use CRM and engagement tools effectively
• High energy, self-motivated, and results-driven

What Success Looks Like:

• Increased vehicle acquisitions directly from service lane interactions
• High engagement rates with customers both in-person and digitally
• Consistent contribution to dealership content and brand presence

This role is ideal for someone who understands both sales and modern customer engagement someone who can connect, influence, and convert.

Benefits

• Competitive Pay
• Medical, Vision, Dental
• 401(K) Retirement Plan
• Group Life Insurance
• Paid Vacation
• Employee Discounts

Responsibilities

• Offer assistance or direction to any customer who enters the car dealership
• Assist customers in making a purchase decision by asking questions and listening carefully to their responses and needs
• Work directly with our employees and customers to develop relationships and help to enhance the sales process
• Explain product performance, application, and benefits to prospective customers
• Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses

Qualifications

• Enthusiasm and high energy throughout the sales workday
• Friendly, competitive personality, especially when handling objections & negotiating pricing
• Strong customer service, communication skills, computer and basic math skills
• Interest in training additional sales associates once you get up to speed and working in a team environment
• Clean driving record & valid driver’s license

About Us

The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training and advancement. All you need is the same commitment to excellence we have for our customers!

Physical Requirements

• The physical requirements of the position are MEDIUM in intensity. 
• Must be able to sit/stand/walk for long periods of time.
• Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.
• Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing. 
• Frequent – Repetitive motion.
• Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting up to 20 lbs. 

Physical Working Conditions

• This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership. 

EEOC Statement

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state, or local laws.