Customer Experience Sales Manager

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 
*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 
THE OPPORTUNITY

We are hiring a Customer Experience Global Sales Manager to our Business Transformation team in São Paulo! 

The CX Global Sales Manager will be responsible for driving call center sales performance while ensuring an exceptional customer experience. This role will oversee both inbound and outbound sales operations (internal teams and third-party vendors), implementing strategies that optimize conversion, efficiency, and customer engagement. The ideal candidate will be a data-driven, performance-oriented leader with a proven track record of scaling customer-centric sales operations in a call center environment.

YOUR IMPACT

• Develop and implement sales-driven Customer Experience strategies to maximize revenue while maintaining a customer-first approach.
  
• Monitor individual campaign performance, adjusting strategies to align with stakeholder goals and maximize conversion rates.
  
• Oversee daily operations to ensure teams meet sales, quality, and efficiency targets while maintaining an excellent customer experience.
  
• Ensure adequate resource allocation for both inbound and outbound sales by managing forecasting and scheduling.
  
• Analyze and track sales performance, conversion rates, and team productivity, driving continuous improvement and optimization.
  
• Ensure external sales partners meet performance standards while aligning with the company’s Customer Experience and sales goals.
  
• Use customer feedback and sales data to refine engagement strategies, ensuring a balance between revenue generation and customer satisfaction.
  
• Leverage tools like predictive and power dialing, Bots, WhatsApp to enhance outbound sales, ensuring scalability and efficiency.
  
• Provide regular updates on key sales and Customer Experience metrics to senior leadership, including actionable insights for growth.
  
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Prior experience leading sales-driven call center operations.
  
• Proven ability to balance revenue growth and customer experience in a high-performance sales environment.
  
• Strong data analytics and forecasting skills to drive sales optimization.
  
• Expertise in call center tools (e.g., predictive dialing, CRM, sales engagement platforms, WhatsApp and Bots).
  
• Ability to manage internal teams and third-party vendors effectively.
  
• Strong communication and stakeholder management skills, aligning sales efforts with business objectives.
  
• Fluency in written and spoken English (other languages are a plus).
  
• MBA or equivalent experience preferred.
  

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs!

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. 

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. 

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

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