Customer Experience Representative

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. 

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

THIS IS AN IN-OFFICE POSITION

Now Hiring: Customer Experience Representative – Be the Voice That Keeps Vacations on Track!

Are you passionate about helping people, solving problems, and creating unforgettable vacation experiences? Join our Customer Experience team and become a key player in ensuring every guest feels valued, supported, and excited from the moment they say “yes” to Bluegreen Vacations. 

As a Customer Experience Representative, you’ll do more than answer calls — you’ll be a trusted guide, a problem-solver, and a retention champion. Whether it’s helping a guest book their dream getaway, resolving a concern with empathy and clarity, or turning a cancellation into a saved vacation, your role is vital to our mission of delivering exceptional service at every touchpoint.

Schedule: Monday through Friday, 12:30pm-9pm, (weekend availability required based on business need) 

What You’ll Do:

• Provide front-to-back support for guests looking to cancel, modify, or confirm their vacation packages
• Use consultative skills to overcome objections and retain customer relationships
• Handle escalated concerns from high-visibility channels with professionalism and care
• Collaborate with resort partners and internal teams to deliver timely, accurate solutions
• Document interactions and resolutions to support continuous improvement

Why You’ll Love It:

• Be part of a purpose-driven team that transforms challenges into opportunities
• Gain exposure to high-level guest relations and strategic problem-solving
• Enjoy a fast-paced, rewarding environment with growth potential
• Make a real impact on customer satisfaction, retention, and brand loyalty

Ready to turn your passion for service into a career that matters?
Apply now and help us redefine what it means to deliver exceptional vacation experiences — one guest at a time.

Benefits:

• Unlimited Income Potential: You will earn base pay + uncapped commissions!
• Paid training: You will earn as you learn to be a Hilton Grand Vacations specialist and brand ambassador.
• Career Growth: We believe in developing our current talent, we promote within.
• Fantastic benefits package: We offer Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
• Work/Life Balance: You will receive generous paid-time off after 90 days of employment. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
• Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!
• Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!

Extraordinary People, Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.