The Role
Provide empathetic, solutions-focused support across email, chat, calls, SMS and social channels; meet KPIs; use customer feedback to improve processes and experiences; collaborate with the team and manage multiple priorities.
Summary Generated by Built In
Position Summary:
At Princess Polly, we don’t just support customers, we create exceptional experiences. We’re looking for strong team players, natural go-getters, and forward thinkers who thrive in a fast-paced environment and aren’t afraid to think outside the box.
As a Customer Experience Representative, you’ll play a key role in delivering outstanding service across all communication platforms. You’ll bring our brand voice to life through every interaction, ensuring each customer feels heard, valued, and supported.
What you’ll do:
Provide friendly, empathetic, and solutions-focused support across Emails, Chat, Calls, SMS & our social channels
Respond to enquiries in a timely manner while maintaining a high standard of care
Meet and exceed individual and team KPIs and performance targets
Use customer feedback to think strategically and contribute to continuous improvement
We’re looking for someone who:
Is a strong collaborative team player
Takes initiative and actively seeks opportunities to improve processes and experiences
Thinks creatively and solves problems with confidence
Is highly accountable and takes ownership
Can juggle multiple tasks and priorities with ease
2+ years in Customer Service, preferably in E-commerce
Has strong written and verbal communication skills
Has experience in Shopify, Gorgias, Loop or G-Suite (Nice to have but not required)
Lives local to our West Hollywood Office
Compensation range: $20-25/hour
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The Company
What We Do
Princess Polly is one of the fastest growing online women's fashion brands in the USA. We’re a pure play online retailer, delivering trend driven fashion to our social media focused genZ customer. We are dedicated to providing the fastest and absolute best customer experience in the industry.
