The Keyleader manages store operations, leads the sales team to meet targets, ensures excellent customer service, and supports training and development in a retail environment.

The Retail Store Keyleader oversees store operations, leads the sales team, ensures excellent customer service, and manages inventory and visual merchandising.

The Keyleader at Princess Polly will oversee store operations, lead a team to achieve sales goals, and ensure exceptional customer service. They will motivate associates, perform operational duties, and promote brand loyalty in a fast-paced retail environment.

Provide empathetic, solutions-focused support across email, chat, calls, SMS and social channels; meet KPIs; use customer feedback to improve processes and experiences; collaborate with the team and manage multiple priorities.

Lead end-to-end payroll operations and a team across two brands, ensuring accurate, timely payroll, compliance with Australian legislation and awards, governance, statutory reporting, Rippling platform ownership, stakeholder escalation, and continuous improvement through automation and controls.

Lead and motivate the store sales team to meet sales targets and deliver excellent customer service. Manage opening/closing, registers, visual merchandising, inventory, and light housekeeping. Act as manager on duty, coach staff, and support operational efficiency to create memorable in-store experiences.

The Retail Store Keyleader will oversee store operations, lead the sales team to meet targets, and ensure exceptional customer experiences, while also handling managerial duties as needed.

Lead the Social team to plan, create, schedule, post, and optimize platform-first content globally. Mentor creators, manage content workflows and calendar, produce high-performing short-form video, run shoot days, and use performance insights to iterate and align social work with paid, creative, and PR efforts to drive channel growth.

Create trend-driven TikTok and Instagram content (paid and organic), manage concepts end-to-end, support photoshoots and in-person activations, track trends and report insights to grow engagement and followers.