Customer Experience Representative

Reposted 6 Days Ago
4 Locations
In-Office or Remote
60K-80K Annually
Junior
Fintech • Financial Services
The Role
The role involves delivering empathetic customer support, resolving complex issues, collaborating with teams for problem-solving, and improving internal processes.
Summary Generated by Built In
Flex is building a finance super app for premium business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by late 2025. Flex is focused on mid-market businesses ($3 - $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks.  We are targeting a ~$1T revenue opportunity that is largely up for grabs.

Flex is a fully remote company and this role can be performed from anywhere.

🕺About the Role

Join the Flex Customer Experience team as a key contributor. We're not just looking for someone to handle inquiries but to genuinely advocate for our customers, ensuring every interaction is smooth, insightful, and adds value. This role requires a proactive problem-solver who thrives in a fast-paced environment and enjoys collaboration beyond traditional support roles.

✅ What You’ll Do

  • Be the face of Flex, delivering empathetic and precise support via email, chat, and phone.
  • Quickly identify and resolve complex issues independently, thinking creatively and resourcefully.
  • Collaborate with engineering and other teams to diagnose and fix software bugs, ensuring smooth product operation.
  • Create and maintain helpful resources like FAQs and guides to empower users.
  • Analyze customer interactions to identify trends and areas for improvement in our products and processes.
  • Propose improvements to internal tools and workflows, driving efficiency and productivity.

⚡️What Makes You a Great Fit

  • You exhibit high emotional intelligence (EQ), maintaining composure and understanding amidst complex interactions.
  • You’re naturally curious, someone who enjoys investigating and solving problems. 
  • You're an organization maven, efficiently structuring multiple priorities to ensure productivity and adherence to internal KPIs. 
  • You're tech-savvy, unafraid to explore and learn new tools, constantly improving and mastering your technical skillset.
  • You're dependable and work independently without needing supervision.
  • You thrive in fast-paced environments with dynamic priorities.

👀What We’re Looking For:

  • Fluent in English with exceptional communication skills. 
  • Availability to work nights and weekends. US West Coast hours required.
  • 2+ years of experience in fintech or financial customer support.
  • Familiarity with tools like Zendesk, Salesforce, and HubSpot.

Why Join Us

Flex is growing quickly — you’ll help shape the direction of a product and company with real momentum.
We’re well-capitalized with strong backing and a clear long-term vision.
You’ll work with a sharp, driven team that values autonomy, clarity, and quality.
Join ambitious builders who care deeply about winning together — and having fun while doing it.
Annual team on-sites. From Bogota to Mexico City, the entire Flex team gets together once a year to align and build camaraderie.

Top Skills

Hubspot
Salesforce
Zendesk
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The Company
Miami, , Florida
66 Employees
Year Founded: 2020

What We Do

End-to-end finance platform for businesses

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