We’re looking for a Customer Experience Representative who’s passionate about people, problem-solving, and creating positive, memorable experiences. At Sourcebooks, every interaction matters—and this role is at the heart of that mission.
This is a full-time, non-exempt position at $20.00/hourly based at our Naperville, IL office with onsite work required a few days a week in office.
You’ll be a great fit if you are:
- Detail-oriented and highly organized
- Calm under pressure and quick with solutions
- Energized by fast-paced days and real human connection
What You’ll Do
- Deliver standout support: Communicate with clarity, empathy, and effectiveness across phone, email, and web platforms.
- Troubleshoot with finesse: Resolve customer issues while balancing business goals and customer satisfaction.
- Manage the details: Enter and monitor orders using various platforms; coordinate with warehouses, vendors, and shipping carriers to ensure seamless delivery.
- Know the products: Become an expert on our titles and promotional offers so you can guide customers to the best experience possible.
- Support our growth: Share customer feedback with internal teams to help us improve, innovate, and better serve our readers.
- Bring positive energy: Show up each day with a growth mindset and a solutions-first attitude.
What You Bring
- 2–3 years of customer service experience.
- Excellent verbal and written communication skills—you make people feel heard, respected, and confident in the solutions you provide.
- A calm, focused approach to solving problems and juggling multiple priorities.
- Comfort with digital platforms and tools used in order tracking and communication.
- A strong growth mindset and a love of books!
Why Join Sourcebooks?
- Join a company named #2 Most Loved Workplace by Newsweek (2024) and one of Fast Company’s Most Innovative Companies
- Work on a team that values empathy, clarity, and the impact of every customer interaction
- •Be part of a company that’s changed over 300 million lives through books—and counting
Please send us your resume, salary expectations, and a short, compelling cover letter that tells us why Sourcebooks—and why you.
Sourcebooks values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Similar Jobs
What We Do
“Sourcebooks, a legitimate contender for the title of ‘most innovative company in book publishing.’”—Mike Shatzkin, Idealog
Innovators. Always looking for ways to bring new experiences to our readers, data is the backbone that gives direction to our creativity and informs our innovative spirit.
Put Me In The Story, now the #1 personalized book platform in the U.S., is one of three e-commerce businesses we operate. We are committed to innovative publishing and to exploring new publishing platforms and models.
Owners and Entrepreneurs. We take pride in being pioneers. Each of us is a leader invested in creating breakthrough for ourselves, our company, and readers everywhere.
Starting with just one book in 1987, we now publish more than 300 new titles each year. With millions of books sold and more than 80 New York Times and USA Today bestsellers—and more—Sourcebooks publishes authors, not books.
Constantly Learning. Not content to rely on yesterday’s knowledge, we know tomorrow’s opportunities can be discovered only with a passionate desire to explore new ideas.
We Create Amazing. Every book and product we create and every life we touch is an opportunity to deliver the unexpected and the extraordinary.
Our award-winning books earn accolades from Parenting Media Awards, YALSA Lists, Texas Bluebonnet, state awards, the Society of Illustrators Gold Medal Award, and more. Book Business Magazine named Sourcebooks 2013 Publishing Innovator of the Year.
From children’s, young adult, fiction, and memoir to personalized books, inspirational gifts, reference, poetry, and beyond, we believe books change lives. It is the heart of all that we do. We are excited to work with passionate authors, booksellers, librarians, designers, media, brand partners, and others to create a vibrant future for books.
FIND US ONLINE
www.sourcebooks.com
www.putmeinthestory.com
www.simpletruths.com
www.123magic.com
