Customer Experience Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

As a Customer Experience Representative (CER) within our platform company, Ingram Micro, you will play a key role in enabling sales within a specific customer or category of products and services. This is an exciting opportunity to learn even more about technology and play a part in how it’s distributed throughout the world!

About the Team:

This role is part of the Business Solutions group which sells to resellers.

(Our resellers (accounts) can range from buying Consumer Products (tv’s, laptops, etc), ProAV (digital signage, displays), Components (parts used to build computers), and FBA (Fulfilled by Amazon – large accounts that sell on Amazon)

Our Customer Experience Representatives are responsible for managing their own accounts.

Work schedule: 8-5pm PST or 8:30- 5:30 PST (will support West Coast accounts)

Hybrid work structure (currently 3 days on-site/2 remote)

Key Qualifications:

• Outbound phone/communication skills. (These are not cold calls but must be comfortable being on the phone and engaging with the customer account.)
• “Curious” mindset. Engage and ask questions as to what their customers are selling, buying and doing.
• Ability to multi-task
• Microsoft office skills (ability to manage/organize inbox)
• Basic excel skills
• Ability to work as an individual contributor but also as a team member.

Key Experience:

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred.
• Experience in customer service with strong communication skills (verbal and written)
• Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
• Self-motivated and proactive with a strong sense of ownership and accountability.

Education/Experience

• Typically requires a four-year college degree or equivalent customer service and/or sales experience and 0-2 years customer service and/or sales experience.

The typical base pay range for this role across the U.S. is USD $45,000.00 - $72,000.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.