Customer Experience Representative

TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers vary from consumers to professionals. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth.
Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our customers have access to leading brands such as Milwaukee®, RYOBI®, and Hoover®.
TTI is where culture meets opportunity. We are fast-paced, our team is highly energetic, and we reward innovative thinking. We provide a multifaceted training program and hands-on field experience that will stimulate, challenge, and reward you! TTI is a place to explore your potential, where wins are celebrated, and leaders are visible and accessible.

Job Description

Location: North York, ON

We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative.

The Customer Experience Representative will be responsible for delivering best in class service to all our customers both internally and externally.

A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

What You Will Do

• Provide support and build solid relationships with our customers and sales team

• Perform accurate on-time order entry

• Process customer returns and troubleshoot resolutions

• Handle customer inquiries via phone and email

• Gatekeeper and managing of order queues

• Collaborate on cross functional tasks.

• Develop sound product knowledge to be able to assist with customer inquiries

• Work with Service branches to fulfill critical orders

What You Will Bring

• Preferred 1-2 years of experience in a Customer Service role

• Data Entry / Administrative experience an asset

• Post Secondary Education or equivalent experience an asset

• Good working knowledge and proficient in Microsoft Office

• Experience with Microsoft AX Dynamics and Oracle an asset

• A strong and effective communicator both verbal and written

• A results-oriented individual who delivers on business objectives

• Detail oriented and have a sense of urgency

• Eager to give and receive feedback

What you Will Get:

• Competitive base salary and bonus structure

• Health Benefits Coverage, including Vision Care, and Dental Care,

• $500 yearly renewing Wellness Program, paid time off, and award-winning culture,

• Registered Retirement Savings Plan with Employer Matching Contributions,

• And much, much more!

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.