At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Job Summary
1.Interact with mobile customers thru voice or livechat channel to provide:
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Accurate information about plans and services
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Assist in activating or cancelling their service
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Help in setting up or updating their account
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Answer basic trouble shooting and billing concerns.
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Obtain complaint details.
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Promote and educate customers about self-service options.
2. Record details of customers concern or inquiries and act in accordance to it.
3. Ensure that required changes are made to resolve the queries of the customers.
4. Refer unresolved and pending customer grievances to the concerned departments for further investigation.
5. Review policies and terms to ensure that we resolve issues as per regulations.
6. Acquire and analyse all relevant information to evaluate validity of complaint and identify possible causes.
7. Cross sell and promote other amaysim products and services
8. Adhere to schedules.
9. Provide an excellent customer experience to mobile customers.
10. Conform withthe account's goals and policies.
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
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