Customer Experience Representative
$19.00/hour | Monday–Friday, 8:00 AM–5:00 PM | On-Site in Beaverton, OR
About Pacific Office Automation
Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the nation. Founded in 1976, POA has grown to more than 40 branches across 11 western states.
With decades of success in office technology sales and service, POA partners with industry-leading manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and more.
We are a growth-focused organization committed to long-term employment, professional development, and a collaborative work environment.
Position
Pacific Office Automation is seeking a Customer Experience Representative to join our team. In this role, you will serve as a key point of contact for customers and internal teams, helping resolve requests and ensuring a positive customer experience.
The ideal candidate is organized, responsive, detail-oriented, and comfortable solving problems while managing multiple priorities.
Key Responsibilities
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Respond to customer requests and questions by phone, email, and internal ticketing systems.
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Assist with invoices, statements, contracts, account updates, and other customer requests.
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Manage and resolve customer and internal support tickets.
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Coordinate with Sales, Accounts Receivable, Service, and Billing teams to resolve issues.
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Maintain accurate documentation and follow established processes.
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Identify issues that require additional support and escalate appropriately.
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Follow up on outstanding requests to ensure they are resolved.
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Provide professional, timely, and service-focused communication.
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Identify opportunities to improve customer service and internal processes.
Required Skills & Qualifications
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High school diploma or equivalent required; Associate degree preferred.
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Minimum 1–2 years of customer service experience, office experience preferred but not required.
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Strong written and verbal communication skills.
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Excellent attention to detail and organizational skills.
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Strong problem-solving and critical-thinking abilities.
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Comfortable using Microsoft Office, including Outlook and Teams.
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Ability to learn new software and business systems.
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Ability to manage multiple priorities in a fast-paced environment.
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Professional phone etiquette and a customer-focused approach.
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Reliable, collaborative, and willing to take ownership of tasks.
Why You'll Love Working Here
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Professional development and training opportunities.
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Opportunities for career growth into senior customer service, administrative, or operational roles.
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Collaborative and team-focused work environment.
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Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
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401(k) with employer match.
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Paid vacation, sick leave, and PTO.
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FSA programs.
Pacific Office Automation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Skills Required
- High school diploma or equivalent
- Associate degree
- 1-2 years of customer service experience
- Office experience
- Strong written and verbal communication skills
- Excellent attention to detail and organizational skills
- Strong problem-solving and critical-thinking abilities
- Comfort using Microsoft Office, including Outlook and Teams
- Ability to learn new software and business systems
- Ability to manage multiple priorities in a fast-paced environment
- Professional phone etiquette and customer-focused approach
- Reliable, collaborative, and willing to take ownership of tasks
Pacific Office Automation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pacific Office Automation and has not been reviewed or approved by Pacific Office Automation.
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Healthcare Strength — Health insurance is considered comprehensive with multiple plan options and comparatively low costs. Medical, dental, and vision coverage are described as a strong part of the package.
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Retirement Support — The 401(k) match is characterized as strong, with some indications of additional employer contributions tied to goals. Retirement offerings are positioned as competitive relative to common mid‑market packages.
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Strong & Reliable Incentives — Sales incentives can deliver high earnings for strong performers. Upside in quota‑carrying roles is highlighted as a meaningful component of total compensation.
Pacific Office Automation Insights
What We Do
At Pacific Office Automation (POA), we take pride in being a privately held office technology and managed services provider headquartered in Beaverton, Oregon. Since our founding in 1976 by Terry Newsom, we have grown from a small photocopier business into the largest independent office equipment dealer in the United States. Today, we generate approximately $491 million in annual revenue and serve over 40,000 businesses across the western U.S. with a team of about 1,400 employees across 30+ regional offices in Oregon, Washington, California, Utah, Colorado, Arizona, Texas, Nevada, New Mexico, and Idaho. At our core, we offer a broad array of services focused on streamlining workplace operations. These include the sales and leasing of office equipment such as multifunction printers, copiers, fax machines, VoIP phone systems, and mailing equipment. We proudly partner with industry-leading hardware brands including Canon, Ricoh, Konica Minolta, Sharp, HP, and Lexmark to deliver customized solutions to our clients. Our Managed Print Services (MPS) form a cornerstone of our business, allowing customers to outsource print operations for greater efficiency, supply monitoring, device maintenance, and overall workflow optimization. Beyond print services, we have expanded into managed IT services and unified communications. We offer cloud-managed infrastructure, cybersecurity, network management, VoIP phone systems, and digital document management tools. These services are especially valued in sectors that demand high security and compliance, such as healthcare, legal, education, and government. Our IT division also integrates video surveillance systems and supports facilities management with services like EV charging station installations. Our service model emphasizes a strong local presence and fast response times. Each regional branch operates semi-autonomously, staffed with technical experts, account managers, and support personnel trained to resolve customer issues quickly. This decentralized approach enables us to maintain consistent service and support across our large geographic footprint. Our corporate motto, "Problem Solved," reflects our proactive, client-focused philosophy.
Why Work With Us
We’re unique because we offer end-to-end tech solutions under one roof. Our local ownership, rapid growth, and “Problem Solved” mindset create a rare mix of stability, innovation, and autonomy. You’ll grow your skills, make a real impact, be supported every step of the way—and build a lasting career you’re proud of.
