Customer Experience Representative (Inside Sales)

Join our team as a Customer Experience Representative (Inside Sales) and serve as a key point of contact for customers, managing orders and inquiries with professionalism and efficiency. You will be on the inside sales team,  supporting revenue goals, delivering solutions, and connecting customers with the right internal resources—all within a collaborative, customer-focused environment. 
Overview of Responsibilities: 

• Answer incoming customer calls and respond to requests 
• Maintain a friendly, professional tone with customers and coworkers 
• Enter internet and phone orders into the ERP system 
• Gather requirements and route customers to the appropriate internal contacts 
• Provide product/service information; generate and follow up on quotes 
• Support sales through cross-selling and upselling 
• Ensure completion of customer satisfaction surveys 
• Manage multiple orders and quotes to meet quality, service, and delivery expectations 
• Read and interpret contracts, terms, and purchase orders; engage sales/legal as needed to ensure compliance with company policies 
• Support continuous improvement and organizational changes 
• Assist in training new employees 
• Participate in ongoing training and professional development (including vacuum technology) 
• Support sustainability initiatives and community engagement efforts 
• Perform other duties as assigned 

Qualifications: 
Required 

• Associates Degree and/or 3 to 5 years of customer service-related industry experience 
• Professional verbal and written communication skills 
• Competent in Microsoft Office applications 
• Strong interpersonal and organizational skills 

Preferred 

• Bachelor’s Degree in business or other related field 
• Proficient in all Microsoft Office applications 
• Experience with Dynamics AX ERP database 

Who We Are:    
The Kurt J. Lesker Company (KJLC) stands at the forefront of technological innovation on an international scale, providing advanced process equipment solutions to a diverse range of critical industries. With over 70 years of excellence, KJLC has established itself as a pivotal force in the semiconductor, aerospace, medical, optical sectors and more! We manufacture and deliver high-quality systems that are integral to the development of cutting-edge technologies.   

Benefits we offer to enhance your lifestyle:    

• On-site gym and Running/Walking Trail   
• Health & Wellness Programs including mental, physical, and financial (on-site yoga, meditation, seminars, flu shots, biometrics screening, annual 5K, waste pick up events, etc.)   
• Comprehensive benefits, including medical, dental, vision, life, and disability insurances    
• Recycling program and electric vehicle plug in station    
• Paid time off    
• 401(k) with employer match   
• Office-wide events   
• Employee recognition programs   

Kurt J Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  KJLC is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to our human resources department at [email protected] or call (412) 387-9200 to provide the nature of your request.   

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