Customer Experience Representative - CXR

We are looking for an Customer Experience Representative to join our team!

A career at Paschal is more than just a job. Here, we value respect, integrity, and service above all else. Paschal provides the tools you need to succeed, both in your career, and in other aspects of your own life. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it!

Click here for a behind the scenes look at a day in the life of a Pascal Pro at our Northwest Arkansas location. Whether you are in  AR, MO, or TX you will have a team to support you.

What you’ll love about working for us:

• Competitive pay
• Paid Time Off your first year of employment
• Paid Holidays
• Medical, vision, dental, life, accident, and disability insurance
• Retirement savings with a company match
• Company paid life insurance
• Tuition/training reimbursement

What you’ll be doing: 

• Handle calls and requests with a customer service-orientated approach, prioritizing the needs and experience of the customer but not afraid of Sales
• Utilize excellent oral and written communication skills while interacting with customers and co-workers on multi-communication platforms
• Process multiple-source social-media and system-based inputs for call-back, scheduling, and callouts.
• Efficiently engage in high-volume inbound calls using effective listening, inquiry and objection-overcoming techniques while maintaining the highest levels of courtesy and respect. 
• Log detailed and accurate information derived from customer interactions.
• Customer service-orientated approach prioritizing the needs and experience of the customer but not afraid of Sales
• Utilize excellent oral and written communication skills interacting with customers and co-workers on multi-communication platforms
• Support field activities, technician scheduling and multi-department interaction.
• Facilitate and process warranties, parts replacements and communicate directly with customers to determine and execute appropriate resolution.
• Perform all other duties as assigned.

Successful Candidate Must Possess the Following Qualifications:

• Desire to be part of a winning team.
• High school diploma or GED.
• 1+ years customer service experience.
• Enjoy being on the phone handling high call volumes.  
• Desire to provide the best experience for customers by utilizing a customer-centric approach to solving issues.
• Exceptional verbal and written communication skills.
• Ability to prioritize, organize and multitask effectively.
• Adaptability, flexibility, and ability to deal with constant changes.
• Ability to collaborate and work effectively across departments/teams.
• Excellent time attendance.
• Attention to detail and meeting deadlines.
• Proficient in MSWord, intermediate MS Outlook, and Excel. 
• Experience with multi-line phone systems.

Paschal Heating and Air Conditioning Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.  All employment decisions at Paschal Heating and Air Conditioning Co., Inc. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.