Join us as Customer Experience Projects Lead (Supply Chain)
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are passionate about challenging status quo, have hunger for impact, can-do approach and strong ownership then this role is just for you!
Join the winning team and take it to the next level! Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
KEY RESPONSIBILITIES
- Collecting and analyzing customer feedback to identify areas for improvement
- Working closely with customers and using data analytics to get customer insights
- Working with cross-functional teams to improve customer satisfaction and address any issues
- Participates in the development and harmonization of O2C processes, executes
required testing and signoff in case of technical projects - Active participation in internal (process) or external projects with customers.
- Evaluation of C2S efficiency (order/delivery frequency, specific customer requirements) in cooperation with Logistic Specialist and drive implementation of improvements actions with the customers
- Providing input to commercial contracts (regarding O2C, LTT, Supply chain processes, electronic data exchange)
- Evaluating cost to serve efficiency and cost, especially inefficiencies from ordering behavior
- Monitoring and delivering of KPIs and agreed WoW in all O2C processes
- Participating in and providing input for projects and improvement initiatives related to Order to Deliver area
REQUIRED QUALIFICATIONS
- A minimum of 3 years of experience in go to market supply chain functions such as Customer Service or Logistics
- English language - minimum B2 level and Polish language - native as a must
- Advanced knowledge of SAP and MS Office
- Analytical skills, solution & problem-solving mindset
- Communication & collaboration skills
- Ability to deal with 3rd parties
- Understanding customers and their needs
PREFERRED QUALIFICATIONS
- Understanding of processes and technology
- Management skills
- Understanding Pega and AATP is beneficial
ADDITIONAL INFORMATION
- Hybrid work and flexibility
- Opportunities for the development and improvement of qualifications
- Sharing the cost of professional training & courses
- Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many others
- Extra days off to take care of yourself and others
- Unilever store - Our products at attractive prices
Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.
Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
