As a Customer Experience Project Management Supervisor, you will be a part of the Smart Energy – Smart Grid Solutions business which supports the growing demand for energy efficiency and utility solutions. In this role you will oversee and coordinate customer experience projects to ensure the delivery of exceptional end-to-end customer journeys. You will lead project teams, manage timelines, and drive initiatives that enhance customer satisfaction and operational efficiency.
You will report directly to the Sr. Marketing Manager, and you’ll work from our Richmond, VA office on a hybrid work schedule.
In this role, you will impact the overall customer experience by ensuring projects are executed effectively, aligning with strategic CX goals, and fostering collaboration across teams to deliver superior customer outcomes.
KEY RESPONSIBILITIES
- Supervise and coordinate customer experience project activities, including call center and rebate processing initiatives, from project initiation through completion while ensuring timelines, budgets, and processes are maintained.
- Develop and maintain project schedules, resource plans, risk mitigation strategies, and priorities while proactively managing multiple projects in an ambiguous and fast-paced environment.
- Collaborate effectively with cross-functional teams, internal stakeholders, operations, and external clients to align project objectives, meet business goals, and successfully deliver client outcomes in a matrix environment.
- Serve as a trusted partner and primary liaison for internal teams and clients, building and maintaining strong client relationships while providing thought leadership, expertise, and knowledge sharing.
- Demonstrate strong attention to detail and a continuous-improvement mindset by identifying opportunities to enhance processes, improve customer experiences, and increase operational effectiveness.
YOU MUST HAVE
- Experience in managing customer experience projects with a focus on delivering measurable improvements.
- Strong knowledge of project management methodologies and tools relevant to CX initiatives.
- Ability to lead teams and coordinate multiple stakeholders to achieve project goals.
WE VALUE
- Bachelor’s degree in business, marketing, or related field preferred.
- Experience in customer experience or project management roles within technology or manufacturing sectors.
- Strong analytical skills and the ability to translate customer insights into actionable plans.
- Knowledge of digital transformation strategies and customer journey mapping is a plus.
- Proficiency in project management software and data analytics to track project performance.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The salary range for this position is ($83,600.00 - $105,000.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted Date: September 22nd, 2026.
ABOUT HONEYWELL TECHNOLOGIES
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency and productivity of their people, plants and assets.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more
About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
Skills Required
- Experience managing customer experience projects focused on measurable improvements
- Strong knowledge of project management methodologies and tools relevant to customer experience initiatives
- Ability to lead teams and coordinate multiple stakeholders to achieve project goals
- Bachelor's degree in business, marketing, or a related field
- Experience in customer experience or project management roles within technology or manufacturing sectors
- Strong analytical skills and ability to translate customer insights into actionable plans
- Knowledge of digital transformation strategies and customer journey mapping
- Proficiency in project management software and data analytics for tracking project performance
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
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Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
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Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
