Customer Experience Partner

Customer Experience Partner

Place of work: Lviv

About the role:

The main task of a Customer Experience Partner is to represent the company to existing and potential customers. Independently and purposefully you will plan, prepare, implement and evaluate business meetings with doctors.

Your role is to adopt and propose measures to acquire, retain and expand customers and achieve the specified sales result.

Key Responsibilities

• Orchestrate by ensuring a customer centric and personalized engagement approach to drive disease awareness and sales

• Orchestrate product awareness across all channels (F2F & Digital)

• Build strong relationships with KOLs and key customers to create long-term partnerships and identify customer needs

• Responsibility for working with administrators who make decisions regarding, and hospital sales

• Monitor and analyze market dynamics, market potential and competitive situation.

• Responsible for targeting and segmentation of key customers (global ratings)

• Excellent knowledge of products’ scientific profile & capitalization of e-detailing materials (CLM)

• ‘Execute’ personalized customer journeys for key customers and centers, leveraging data and insights collected to determine the next best action

• Constantly update the OneCRM of his/her region to enhance call efficiency & documentation

• Adopt new platforms and tools (i.e. OneCI) to analyze the market, develop territorial plans and strategically address customer needs

• Propose, assist and organize initiatives that drive product awareness and promote Sanofi portfolio and company image

• Run local projects/co-creation projects

• Collaborates in brand team to provide bottom-up input on needs, share insights and learnings, as well as leverage glocal materials, resources, campaigns, and initiatives that support and drive customer engagement

• Adhere to the policies, standard operating procedures and regulations both from a Country and Sanofi perspective to maintain the highest standard of compliance, ethics and business integrity.

• Continuously stretch yourself to improve, simplify and prioritize within your area of influence with a laser focus on adding value

About you:

• Transformative mindset.

• Ability to manage commercial activities

• Self-motivated, goal-oriented, and able to work independently.

• Excellent interpersonal skills to negotiate, communicate, present, persuade and argument among internal teams, KOLs, healthcare decision makers, physicians.

• Good analytical skills and ability to prioritize; ability to work on their own initiative and make quality decisions.

• Ability to understand business environment and climate and generate new opportunities.

• Ability to engage others through active communication; high level drive, passion, and ambition for optimal results; ability to challenge the current market status quo and develop fresh approaches in order to deliver results.

• Strong organizational skills and the ability to manage a territory effectively.

• Fluent Ukrainian and English language knowledge.

#LI-EUR

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!