Customer Experience Partner

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România
Healthtech • Biotech • Pharmaceutical
The Role

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

This role suits to a commercially orientated professional who will take ownership of promoting and selling innovative products (portfolio includes: biochemistry, immunology, coagulation, urine analyzers) while building lasting relationships with key accounts. As a trusted advisor, you’ll develop tailored solutions, negotiate impactful deals, and drive business growth. Your strategic insights will shape market strategies, enhance sales performance, and contribute to overall profitability. With a strong focus on customer experience, you'll be the primary point of contact, ensuring seamless collaboration across departments. If you’re passionate about making a difference, thrive in a consultative sales role, and want to influence industry trends, this is the perfect opportunity.

This role will cover the region/territory Centre of Romania.

Ideally you are located in Brasov and/or Sibiu.

Career Opportunities and Challenges

  • Implement the account strategy for the Roche product portfolios, for each assigned client account and within the assigned territory, in line with the business strategy to achieve set territory sales targets
  • Identify new sales and upselling opportunities with existing clients in the assigned territory 
  • Promote products & solutions to Healthcare (HC) Professionals   in order to increase the awareness and use of the company’s products
  • Actively involved in tender project management, including providing accurate sales information inputs regarding customers
  • Work closely with the Regional Customer Experience and Distributors Network Lead for the respective account to ensure national strategies are implemented at individual customer level within assigned territory
  • Implement the relevant promotional activities in collaboration with relevant internal stakeholders for existing customers 
  • Act as the first line of contact and respond to all customers requirements to maintain required customer service levels
  • Monitor market, customer and competitor movements within assigned territory and report back to relevant internal stakeholders for appropriate action/response
  • Ensure accurate and timely data reporting in the internal data platforms on competition data, updates based on customer visits and opportunities management linked to account plan
  • Participate in global and regional working groups providing account management learnings and drawing from learnings from the groups

Who You Are

  • University Degree in Biochemistry, Chemistry, Biology, Medical Sciences or equivalent
  • Proven experience (2+ years) commercial sales experience in medical industry and/or laboratory experience
  • Local language at native level and English language at advanced level 
  • Demonstrated experience in working in or with diagnostic molecular and/or pathology laboratories and/or clinicians is a plus
  • Establish strong collaborative relationships by creating an atmosphere of openness and trust
  • Persistent and driven to achieve objectives
  • Apply emerging knowledge and trends in one’s area of expertise to improve results
  • Demonstrated listening and communication skills to be able to express ideas fluently and eloquently
  • Agile mindset: customer centricity, embracing change, failing fast and learning quickly, collaborative attitude, openness to feedback, resilient
  • Skilled at using MS Office and/or G-suite 
  • Flexible to business travel
  • Driving license, B category, mandatory

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

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The Company
Provincia de Buenos Aires
93,797 Employees
Year Founded: 1896

What We Do

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.

Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.

Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).

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