Customer Experience Partner

Owns and manages the customer experience of small/mid-sized customers
(Essential Services Customers). Has responsibility for the end to end
customer experience in compliance with all company procedures.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The opportunity:

We are looking for a dynamic customer experience professional with a deep understanding of Maersk's strategy, business drivers, robust operations, and procurement experience. 

Key Responsibilities:

• Serve as a trusted extension of our clients' operations teams, providing dedicated support and service to ensure their success

• Collaborate with internal teams in the US and China, as well as other key stakeholders, to drive operational efficiency and revenue growth

• Proactively address and resolve daily client requests, ensuring timely and professional communication

• Facilitate and synchronize operational activities to meet client needs, coordinating with internal teams to ensure seamless execution

• Monitor and track operational performance against client service agreements, identifying areas for improvement and implementing changes as needed

• Escalate potential risks to the Account Executive, ensuring prompt resolution and minimizing impact on clients

• Identify and assess client expectations, implementing changes in collaboration with the Account Executive to exceed those expectations

• Oversee financial aspects for assigned accounts, including managing aging, sales orders, and raw goods purchases

We are looking for:

• At least 2 years of industry experience in oceans, transportation, logistics, or a related supply chain field, with a solid understanding of logistics and supply chain management principles

• Proven track record of delivering exceptional customer service, with a dedication to meeting client needs and exceeding expectations

• Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines with ease

• Experience managing client relationships or programs is a strong plus

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range: $50,000 - $60,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].