Job Title: Assistant-Key Account Manager
Location: Horizon Industrial Park - Block BG Maersk -Farrukhnagar- Jhajjar road Pincode - 122506
Job Summary:
We are looking for a proactive and operationally strong Assistant- Key Account Manager (KAM) to manage customer relationships and ensure smooth warehouse operations. The KAM will act as the primary point of contact for key customers, responsible for service delivery, operational performance, inventory accuracy, and process improvements within warehouse facilities. This role is ideal for someone with a strong background in logistics, warehousing, and customer management.
Key Responsibilities:
Client Relationship Management:
- Act as the single point of contact for assigned key accounts.
- Making sure of the account retention and the further growth.
- Conduct regular reviews and work on the scope of improvement of the business matrices.
Warehouse Operations Oversight:
- Monitor KPIs such as operational SLA, financials, PnL, growth planning.
- Resolve issues promptly, ensuring minimal disruption to client services.
Performance Monitoring & Reporting:
- Track and report operational performance metrics on a daily/weekly/monthly basis.
- Work with internal teams to implement continuous improvement initiatives.
- Prepare and present business reviews with insights and action plans.
Cross-functional Collaboration:
- Work closely with internal/support departments such as Legal, Finance, IT, and Operations.
Key Requirements:
- 3–6 years of experience in warehouse operations or logistics account management.
- Experience managing enterprise clients in a 3PL, e-commerce, or warehousing environment.
- Strong understanding of warehouse processes, WMS systems, and inventory controls.
- Excellent communication, negotiation, and customer-facing skills.
- Problem-solving mindset with a focus on operational excellence.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Customer channel management experience
- Case management experience
- Customer onboarding and relationship management
- Contract and dispute management
- Administrative and operational support skills
- Ability to work independently within defined guidelines
- Ability to escalate non-routine problems to supervisors
- Job-related training or on-the-job experience in a customer support role
A.P. Moller - Maersk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.
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Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
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Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
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Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.
A.P. Moller - Maersk Insights
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
