Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.
At Tenstorrent, customer experience isn’t a support function; it’s a strategic differentiator. We’re building an open future with our RISC-V CPUs, Tensor AI processors, and open-source software stack. Accessibility and ease of use are central to our company’s values. This is a crossfunctional marketing role, integrating across CX, Product and Support.
Enabling our customers is integral to shaping the future of AI, and as a Customer Experience Manager you will play a critical role in removing obstacles and accelerating their success. Your mission is to elevate our customers through exceptional discovery, purchase, and product interactions. Think pit crew for AI developers and enterprises.
This role is remote, with preference in Toronto,ON; Boston,MA; or Santa Clara,CA.
We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.
You already:
- Are uncompromising in making experience exceptional, end-to-end.
- Proactively communicate, initiate discussion, and have built productive cross-functional relationships in previous roles.
- Believe in transparent, self-serve solutions to help customers and reduce their effort.
You will:
- Own CX Initiatives: Drive end-to-end projects, ensuring accountability and eliminating friction across the customer lifecycle from discovery to adoption.
- Resolve Pain Points: Lead their identification and swift resolution, taking a hands-on approach to ensure customer satisfaction.
- Advocate for Customers: Influence internal teams with CX mindset to ensure our brand promise is reflected in every touchpoint.
- Cultivate Customer Relationships: Engage directly with key customers, amplifying their perspective through interviews and site visits.
- Build Self-Serve Resources: Develop and maintain customer-facing touchpoints, ensuring information is accurate, transparent, and well presented.
- Track CX Metrics: Establish feedback loops, delivering useful insights to inform product development, marketing strategy, and overall business decisions.
You Have:
- 5+ years in CX, project management, or similar, with strong customer-facing experience.
- Proven track record driving complex cross-functional initiatives to completion.
- Experience in technical/hardware environments, or with a focus on CX excellence.
- Strong product instincts; data-driven mindset.
- Exceptional communicator; influences and engages stakeholders.
- Thrives in fast-paced, dynamic environments; manages multiple projects.
- Highly organized and detail-oriented.
Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.
Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.
This offer of employment is contingent upon the applicant being eligible to access U.S. export-controlled technology. Due to U.S. export laws, including those codified in the U.S. Export Administration Regulations (EAR), the Company is required to ensure compliance with these laws when transferring technology to nationals of certain countries (such as EAR Country Groups D:1, E1, and E2). These requirements apply to persons located in the U.S. and all countries outside the U.S. As the position offered will have direct and/or indirect access to information, systems, or technologies subject to these laws, the offer may be contingent upon your citizenship/permanent residency status or ability to obtain prior license approval from the U.S. Commerce Department or applicable federal agency. If employment is not possible due to U.S. export laws, any offer of employment will be rescinded.
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What We Do
Tenstorrent is a next-generation computing company that builds computers for AI.
Headquartered in Toronto, Canada, with U.S. offices in Austin, Texas, and Silicon Valley, and global offices in Belgrade and Bangalore, Tenstorrent brings together experts in the field of computer architecture, ASIC design, advanced systems, and neural network compilers.
Join us: www.tenstorrent.com/careers
