We are DemandScience, a global company which never stops innovating in our mission to provide the healthiest and most predictive global B2B data and intelligence for our customers. Our clients include sales and marketing professionals at global companies. Excellent execution is in our DNA. We provide innovative AI-analytics merged with enriched data to identify your next in-market prospects and customers at scale.
This Job Contributes to the Company Mission By:
Influencing revenue through proactive engagement with clients to support the consumption of content syndication/ demand generation solutions. Cultivating deep customer relationships with an assigned portfolio will deliver value which will lend to product adoption, potential for consumption of additional service/ product offerings and support client retention.
Essential Job Functions, “What You’ll Do”:
- Serve as point of contact for clients relative to design and launch of innovative, targeted campaigns, providing key campaign performance indicators and resolving problems that may arise during the campaign lifecycle.
- Engage clients proactively on a regular cadence (weekly or bi-weekly) throughout the campaign lifecycle to build relationships along with enhancing their knowledge of the product features and releases.
- Analyze all client programs prior to launch for clear goals and objectives for use by other key teams.
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs.
- Execute efficient launch of campaigns and monitor progression daily to ensure completion by target end date.
- Daily monitoring of assigned client programs to ensure they are running according to plan.
- Closely manage and nurture accounts to identify and eliminate risk of attrition.
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.
- Proactively focus on ways to grow and improve client relationships.
- Partner with internal stakeholders and Sales teams to align account activities and developing account strategies.
Essential Qualifications, “What You’ll Need”:
- Bachelor's Degree in sales, business, communications, or related discipline. Preferred
- 3-4 years of Client Service, Account Management or Sales experience in a competitive SaaS environment.
- Marketing Automation and/or CRM and/or Content Management Systems/ Analytics experience.
- Adaptable team player with a positive attitude and effective interpersonal skills with an ability to work cross-functionally internally and with external clients.
- Demonstrated keen eye for detail and highly organized individual.
- Demonstrate good judgment, critical thinking, problem solving and negotiating skills to make decisions
- Ability to efficiently manage multiple customer projects simultaneously.
- Demonstrated excellent communication (verbal and written) skills, including creating and presenting reporting to clients, issue tracking, triaging and crisis management that demonstrate an ability to clearly articulate professionally in a clear, concise manner.
- Ability to effectively communicate technical information to non-technical audiences.
- Strong interpersonal skills to build and foster relationships with clients to inspire customer loyalty and support product usage.
- Contribute to a collaborative environment that exemplifies a commitment to the Company’s core values.
- Proficiency in Microsoft Office; Slack, Monday.com, Salesforce or other comparable software applications.
- Hybrid role: in London HQ 1- 2 days/week (office information - https://maps.app.goo.gl/v8T3qSWxNMxbX3GG8)
THE GOOD STUFF!
We embrace diversity and inclusion and encourage our amazing team members at DemandScience to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency. The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy. Check this out!
- Paid time off
- Workplace Flexibility
- Peer-Appreciation Program
- Employee Referral Program
- Amazing offices with some of the best views in the city of London!
- Team engagement and clients’ events.
- A fast-paced, innovative culture with an open and collaborative environment, where you can make an impact.
- Ample opportunity to develop core and new skillsets and have a stake in your own success.
- Join a great organization that cares about employees!
DemandScience is proud to be an equal-opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Find out more at https://demandscience.com/careers/#join-the-team
What We Do
DemandScience is the premier B2B demand generation company accelerating global growth for our clients. The DemandScience intelligence platform empowers B2B organizations to swiftly identify the right accounts and target in-market buyers with precision. By combining groundbreaking technologies, machine learning and data science innovation, the company ensures timely delivery of accurate data, intelligence, and insights, adding value to the end-to-end journey from initial engagement to conversion. Founded in 2012, DemandScience provides 1,500 global customers with superior marketing solutions, B2B data, and leads. With a team of 600+ employees across operations in seven countries, DemandScience is certified as a Great Place To Work, named #5 on Fortune Magazine’s 2022 list of the Best Workplaces in Advertising & Marketing, and one of only 143 companies in history to be named to the Inc. 5000 for 10 consecutive years. For further insights on why DemandScience stands at the forefront of transformative demand generation
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