Customer Experience Manager (Russian-Speaking)

About Relay Payments

Relay Payments is building a modern digital payment network to revolutionize the trucking and logistics industries. Trusted by more than 400,000 drivers, 100,000 carriers, and 2,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards. Relay has joined forces with industry leaders like Pilot Company, Maverik, Schneider, Coyote Logistics, Lineage Logistics, and others to provide secure, reliable over-the-road transactions. Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture. We are a proud sponsor of NASCAR and William Byron from Hendrick Motorsports for 2024. For more information about Relay, visit relaypayments.com.

About The Role

We’re looking for a dynamic and versatile Customer Experience Manager who speaks and writes fluent Russian to manage the end-to-end customer journey. This role combines sales, implementation, driver activation, and account management to ensure our customers receive exceptional support throughout their lifecycle. This is a unique opportunity for a self-starter who thrives in a multifaceted role and enjoys building relationships while driving results. 

• Sales: Engage potential customers, present solutions, and close deals to grow our client base. You’ll own the entire sales process from prospecting and lead management, to qualification and closing.
• Implementation: Lead smooth onboarding processes, set up accounts, and ensure customers are operational quickly. Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication. Partner with customers on product education as they initiate use and adopt purchased software.
• Driver Activations: Train and support drivers to maximize adoption and usage.
• Account Management: Maintain strong customer relationships, resolve issues, and drive long-term satisfaction and retention. Communicate customer feedback and process improvements to ensure the success of our new products.
• Partner Management: Work with partners on referrals and accounts.

About You

• Fluency in Russian (written and spoken); additional fluency in Ukrainian and/or Polish preferred.
• Proven experience in sales and/or implementation roles.
• Strong interpersonal and organizational skills.
• Ability to manage multiple responsibilities and work independently.
• This position requires you to be in the office 3 days a week (hybrid environment).

Our Core Values

• Invent the Future - We embrace the spirit of invention, the idea that there’s always a better way. Together we dream big, fail fast, drive forward, and find creative solutions where others see roadblocks. We prize grit, resilience and speed as we work to transform our industry and to move it into the future.
  
• Own the Work - Our work is a source of personal pride and fulfillment. We’re here because we relish a challenge and enjoy the exercise of proactively identifying and solving problems. We understand the power of accountability and are in constant pursuit of “more and better” for our customers, our partners and ourselves.
  
• We’re in it Together - We’re all in, committed to, and driven by our shared ambition and vision; we understand that alignment and collaboration are imperative. We set aside our ego to actively sync with one another, becoming greater than the sum of our parts. We are consistently open and generous with information, clear, concise and direct in our communication.

Why Relay Payments

• This is a game-changing chance to join one of Atlanta’s best-funded, most well-positioned fintech start-ups.
• We are generously sharing equity in the company - everyone’s an owner!
• We invest in your future with our 401K match program and dedicated personal/professional development funds. 
• Do what’s best for your mental, physical and emotional health with our “Unlimited/Be Reasonable” PTO policy.
• We offer competitive benefits including medical, dental and vision insurance.
• And lots, lots more!

Relay Payments is an equal opportunity employer. At Relay Payments, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.