Customer Experience Manager

At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our diverse people to make it happen. 

We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations. 

Are you ready to be a part of one of the world’s largest logistical companies?

Key responsibilities

• Lead and manage a team of Customer Experience Administrators

Manage and deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
• Manage and maintain an exceptional relationship with Customers

Liaise with other key parties including third party suppliers and other Maersk offices around the world
• Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
• Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
• Produce internal and external reports and statistics as required including client KPI reporting
• Monitor the performance of third party suppliers with the aim of identifying areas for improvement
• Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
• Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process

We are looking for

• Experience in Managing a team of 12 or more
• experience in Customer Service/ administration roles
• Team management and Leadership skills
• excellent communication Skills
• Good organisational skills.
• Passion for customer satisfaction and service excellence
• Expertise with Microsoft applications: Word, Excel, Outlook
• Outstanding attention to detail.
• Ability to take ownership of the role and remain calm under pressure

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].