About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
About the Skuad Acquisition
Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM).
This role will be part of our WFM business unit.
Role Summary
Embark on a journey to redefine B2B customer delight! We’re on the lookout for passionate individuals as Customer Champions who will orchestrate a symphony of satisfaction, turning each client interaction into a masterpiece of excellence. If you’re excited about crafting unforgettable experiences, let’s drive the future of customer enchantment together!
Location – Gurugram-India
Work from office
Full time
What you’ll do -
- Customer Rhapsody:
- Be the maestro of B2B relationships, creating harmonious connections with clients
- Conduct a symphony of onboarding, ensuring clients dance into success seamlessly
- Riff with Resolutions:
- Play a key role in resolving customer challenges, turning discord into delightful resolutions
- Strum preventative chords, keeping issues at bay and maintaining a sweet serenade of satisfaction
- Choreograph Growth:
- Partner with the sales team to choreograph growth strategies and pirouette toward client expansion
- Dance through account management, ensuring clients waltz through our offerings with grace
- Feedback Jazz:
- Jazz up our improvement initiatives by collecting and riffing on customer feedback
- Collaborate with the band (cross-functional teams) to compose a symphony of continuous improvement
- Product Adoption Symphony:
- Lead the orchestra in ensuring seamless product adoption, helping clients hit the right notes with our offerings
- Fine-tune strategies to ensure customers groove effortlessly with our product lineup
Who you are –
- Hustler Spirit- Non Negotiable!
- A passion for customer satisfaction and excellence
- MBA in Business, Marketing, or a groove-worthy field
- Strong communication and interpersonal skills
- Problem-solving groove with a customer-centric mindset
- Familiarity with CRM software, the notes of customer support tools, and the melody of customer satisfaction
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Skills Required
- Hustler spirit / high drive
- Passion for customer satisfaction and excellence
- MBA in Business, Marketing, or related field
- Strong communication and interpersonal skills
- Customer-centric problem-solving skills
- Familiarity with CRM software and customer support tools
Payoneer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Payoneer and has not been reviewed or approved by Payoneer.
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Healthcare Strength — Healthcare coverage in the US is described as fully funded for medical, dental, and vision. Feedback suggests this materially boosts the value of total rewards.
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Leave & Time Off Breadth — Time off includes 20 PTO days and supportive flexibility such as work-from-home reimbursements. These elements are frequently cited as enhancing work-life balance.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle perks such as wellness stipends, free Friday lunches, stocked kitchens, and office events are highlighted. These extras are seen as augmenting overall compensation value.
Payoneer Insights
What We Do
Payoneer is the financial technology company empowering borderless businesses to transact, do business, and grow globally. Founded in 2005, we're here to enable entrepreneurs and businesses in 190+ countries and territories to succeed in the global economy. Our all-in-one financial platform is built to removes barriers and simplify cross-border commerce, making it easier for millions of SMBs to pay and get paid, manage their funds across multiple currencies, and grow their businesses.
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