Role:Customer Experience Manager-Summer 2027
Compensation: $1,275 per week
(housing provided and required for the role)
*All applicants must be age 21 or older
Who we are:
EF is the world’s leading educational travel provider with over 55 years of experience. With our Language Travel Schools, we offer young learners the opportunity to spend 2 – 4 weeks in North America, improving their English language skills in a robust program while participating in a full-activity program of sports, discos, parties, excursions, and lots more!
Who You Are:
Are you passionate about travel and languages?
Do you believe that students studying abroad have the opportunity of a lifetime?
Are you dynamic, outgoing, and energetic?
If so, this role could be the one for you.
The Role
The Student Experience Manager is responsible for ensuring a quality experience for our international students. Your day may include celebrating student birthdays, completing administrative tasks, answering students' questions, or helping to decorate for campus events! You will manage and hold weekly student evaluations and address student concerns via our EF production system. You will also maintain a record of check-ins and check-outs of students as they visit family outside of campus.
Responsibilities
Welcome students to the EF school and ensure a high level of customer service and student satisfaction.
Answer student queries and helping with student welfare issues
Manage student and sales office cases, addressing student and parent concerns
Facilitate weekly student evaluations
Manage relevant records for students, such as insurance or medical records
Approve and record temporary student check-outs
Administrative support using the EF systems.
Respond to any problems and emergency situations should they arise.
Liaise with Course Leaders to enhance the overall student experience.
Work with the management team to increase staff satisfaction.
Preferred Qualifications
Experience in a customer-facing environment, ideally with young people.
Approachable and friendly with excellent interpersonal skills.
Capable of using your own initiative.
Have authorization to work in the country of employment.
Complete fluency in English.
Solid organizational and communication skills
Applicants must be age 21 or older
What will you take away?
After a summer of working as the Customer Experience Manager, you will leave having created truly amazing memories for your students and managed a team of international staff. You will expand your problem-solving skills by utilizing resources provided by EF and collaborating with staff from around the world. Your communication skills will be maximized to ensure a smooth experience for everyone.
Why you’ll love working here: Perks, Benefits, and more!
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In addition, you can expect:
Work in a truly international environment
Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition.
The potential for future career opportunities with EF.
Skills Required
- Must be age 21 or older
- Authorization to work in the country of employment
- Fluency in English
- Experience in a customer-facing environment, ideally with young people
- Excellent interpersonal skills
- Ability to use initiative
- Solid organizational and communication skills
What We Do
A career at EF is something different. You’ll think boldly, own your job, and create a career you are proud of—and have fun doing it. When you join EF, you will join a global community of creative minds, innovators, and change-makers. Since 1965, we've created programs that help people see new places, experience new cultures, and learn about the world and themselves. People are at the heart of everything we do, and it all begins with the talented and collaborative EFers who bring our mission-opening the world through education- to life across 55 countries and counting.
