DS Smith is now hiring a Customer Experience Manager for the North EMEA region!
About the role
DS Smith is seeking an exceptional Customer Experience Manager to drive superior customer engagement across North EMEA (Nordics and Baltics). In this pivotal role, you will spearhead continuous improvement of our relationships with strategic customers through our innovative Model to Serve approach.
As the bridge between Sales, Marketing, and Design/Innovation, you will orchestrate best-in-class physical, virtual and hybrid customer experiences. Leveraging our state-of-the-art PackRight Centers, you'll showcase cutting-edge trends, insights and packaging solutions that create value for our customers' businesses.
With a flair for event planning and coordination, you'll bring together cross-functional experts to delight customers and unlock new development opportunities. From preparing compelling content to facilitating insightful workshops and webinars, you'll engage audiences through informative and relevant storytelling.
To excel, you'll build strong partnerships across the matrix organization, collaborating with sales teams, designers and the wider European CX network. As the North EMEA trend expert, you'll localize insights spanning mega-trends, e-commerce, sustainability and more.
If you thrive in a dynamic, customer-centric environment and have a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team and drive long-lasting customer partnerships in North EMEA.
This role reports to SMI Director North EMEA and can be based at either of our North EMEA sites, with flexibility to travel to other countries and sites when needed.
Qualifications
Business degree at BSC level or equivalent, combined with 5-7 years business experience, of which 4-5 years’ experience comes from commercial roles
Experience in leading Customer Experience of large customers and / or experience in Business Development
Experience and ability to work independently in Microsoft Office, Microsoft Dynamic
Proven ability to intelligently operate and navigate in a multinational, corporate environment, profound experience working in matrix roles
Experience with stakeholder management – proven ability to deal with stakeholders on senior management level and towards customers
Strong communication and presentation skills – the right person will enjoy working collaboratively and creatively, with both Customers and colleagues
This role requires excellent language skills, oral and written, in English as well as one of our Baltic or Nordic languages.
Fair recruitment in DS Smith
Don’t meet every single requirement? At DS Smith, we are proud to recruit across a wide range of candidates. We are thriving for being a diverse workplace where everyone can realize their potential. We see equality and diversity as a strength. Thus, we hope that you will apply for the position even if you do not necessarily meet all the requirements.
About us
DS Smith is part of International Paper and consists of approximately 70,000 employees worldwide. Our offering consists of developing corrugated packaging solutions, both customized and standard sizes. In addition, we provide a range of complementary packaging, e.g. void-fill materials, edge protection and sealing, in order to provide customized and climate-smart solutions as needed.
DS Smith focuses on realizing the potential of our employees every day, and you will have nearly endless opportunities for independent prioritization of your daily work in a good work environment with colleagues of all ages and nationalities. Like all DS Smith colleagues, we are proud of the opportunity to make a sustainable difference in a market-leading company.
Read more at https://www.dssmith.com
Further information
This is a permanent position with placement at one of our North EMEA offices, with occasional travels to other North EMEA sites.
Contact our recruitment team at [email protected] for questions regarding the process and your application. Please note that we do not accept applications via email. We use digital screening questions and work psychological tests as selection tools for fair and unbiased recruitment.
Last day of application is November 5th, and interviews are expected to be held shortly thereafter. Start date according to agreement.
Please apply with your CV in English.
Warmly welcome with your application!
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What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy.
Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
