Customer Experience Lead

Reposted 12 Days Ago
Be an Early Applicant
San Mateo, CA
In-Office
Mid level
Other • Retail
The Role
The Customer Experience Lead manages associates, provides training and feedback, and drives customer engagement and sales culture in-store.
Summary Generated by Built In
Job Description

Responsibilities

The Associate Manager reports directly to the Store Manager and will rotate between three positions (Customer Experience Manager, Operations Manager, and Sales and Service Manager).  The Associate Manager will partner with the Store Manager in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. He/she will directly manage associates. He/she provides associates ongoing training. He/she also develops associates and provides positive and constructive feedback, as well as appropriate coaching and counseling.  This person will motivate and inspire associates.   The Associate Manager will also play a Sales Leader role and proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture.



Qualifications

High School diploma or equivalent, Bachelor's degree preferred

Additional Information

Pay, Benefits and Work Schedule: 

Office Depot and OfficeMax offer competitive salaries, excellent benefits packages, which includes a 401(k) and more, best-In-class office products & services, as well as comprehensive development programs. We are an innovative, high-performance company.
Working in our stores provides you with unlimited possibilities to start or expand your career.
For immediate consideration for this exciting position, please apply on our Careers Website.

http://www.officedepotmaxmerger.com/careers.shtml

Equal Employment Opportunity: 

Office Depot Inc. is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation or any other characteristic protected by law.

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The Company
HQ: Boca Raton, FL
29,889 Employees

What We Do

Office Depot® OfficeMax® is a leading provider of office products and services for people like you that are taking care of business. So, whatever the day brings, we’ve got your back.

Office Depot® OfficeMax® is a resource and a catalyst to help customers work better. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.

The company had 2016 annual sales of approximately $11 billion, employed approximately 38,000 associates, and served consumers and businesses in North America and abroad with approximately 1,400 retail stores, award-winning e-commerce sites and a dedicated business-to-business sales organization – with a global network of wholly owned operations, franchisees, licensees and alliance partners. The company operates under several banner brands including Office Depot®, OfficeMax® and Grand & Toy. The company’s portfolio of exclusive product brands include TUL, Foray, Brenton Studio, Ativa, WorkPro, Realspace and Highmark.

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