Customer Experience Lead

Posted 27 Days Ago
Be an Early Applicant
Mississauga, ON, CAN
In-Office
Entry level
Fashion • Retail
The Role
Lead the in-store customer experience by styling customers, developing and training sales associates, promoting products and programs, monitoring sales targets, and supporting daily store operations. Responsibilities include price changes, shipping orders and transfers, store cleanliness, and opening or closing the store. The role requires strong fashion, selling, customer service, and team leadership skills.
Summary Generated by Built In

Join our team to achieve your full career potential!
We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

 

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

  • Act as a stylist to build a personalized wardrobe to the customer.
  • Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends. 
  • Monitor sales targets frequently and take the required actions to influence the store’s results.
  • Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
  • Open and close the store as required.

 

The people who thrive with us have:

  • Contagious passion for fashion and customer service
  • Experience as a team leader or sales trainer
  • Desire to develop a career in retail
  • Strong selling and customer service skills

 

Benefits: 

  • Employee discount in store
  • Dynamic and passionate team
  • Career development and advancement program
  • Supportive management team and good work/life balance

Don't miss this opportunity to join an exceptional team!

 


Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada. 

 

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

 

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

 

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Skills Required

  • Passion for fashion and customer service
  • Experience as a team leader or sales trainer
  • Desire to develop a career in retail
  • Strong selling and customer service skills
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The Company
HQ: Laval
1,255 Employees
Year Founded: 1930

What We Do

Laura Canada, legally known as Laura’s Shoppe (P.V.) Inc., is a family-owned Canadian fashion retailer operating the Laura and Melanie Lyne brands. Its Montreal-based team designs and curates women’s clothing collections, including dresses, tops, pants, outerwear and accessories, offered through more than 140 locations nationwide and online. The company serves customers across a broad range of sizes and styles for diverse occasions.

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