Are you fascinated with pilot training and how CAE’s training devices are used to make air travel safer? Are you interested to know more about our customers? As a Customer Experience Lead, you will have the opportunity to be at the fore front of executing CAE’s vision to be the training partner of choice, to build long lasting relationships with our customers. We are looking for relationships builders, brand champions and candidates ready to take on their customers needs and represent them within the organisation.
As a Customer Experience Lead you are the link between CAE customers in Europe, the Middle East, Africa, and/or India and the technical support department. You ensure our customers are serviced by analyzing their needs and providing them the best solution possible. If you are both passionate about relationship management and aviation, this role will be a perfect fit.
Description
- Develop and secure, key long-term relationships with decision makers in your customer portfolio
- Develop and drive action plans to amaze those decision makers customer experience
- Proactively escalate to get issue resolution on behalf your customers
- Responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items
- Proactive and responsible to define portfolio’s priorities and delivery of an issue resolution plan that meets the Service Level Agreement
- Lead governance presentations to accurately identify situations and related action plan
- Communicate with stakeholders during the management of a critical failure of a simulator (AOG)
- Adapt well to an unpredictable/high pressure environment and be able to remain focused on priorities
- Identify business opportunities for CAE and be a promoter for CAE
- Actively participate in various continuous improvement activities
- Remain the focal point for your customers in all situations
Minimum Qualifications
- Approximately 5 years of experience in a customer interaction role
- Bilingualism (French and English)
- Strong ability to prepare oral and written communications
- Lead critical situations on behalf of your customer. Ability to play an influential role
- Experience working in a complex products environment
- Ability to travel, once or twice per year for a duration of approximately two weeks at a time: Europe, the Middle East, Africa, and/or India
Preferred Qualifications
- Experience in the aviation domain
- Results-oriented & Customer focused
- Knowledge of other languages and be culturally aware
- Influence leadership skills and team spirit
- General technical knowledge about flight simulator and aircraft
Benefits
- Group Insurance
- Telemedicine Employee and Family Assistance Program
- Employee Stock Purchase Plan
- Group RRSP
- CAE Pension Plan/Defined Benefit Plan
- Sabbatical Leave
- Flex Time
- Enhanced Parental Leave
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About CAEAt CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type RegularEqual Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email protected] if needed.
Data PrivacyPrivacy Statement | CAE
As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Skills Required
- Approximately 5 years experience in a customer interaction role
- Bilingual French and English
- Strong oral and written communication skills
- Experience leading critical situations on behalf of customers (influential role)
- Experience working in a complex products environment
- Ability to travel once or twice per year (~two weeks) within Europe, Middle East, Africa, and/or India
- Adaptability to unpredictable/high-pressure environments
- Experience in the aviation domain
- Results-oriented and customer-focused mindset
- Knowledge of additional languages and cultural awareness
- Influence leadership skills and team spirit
- General technical knowledge about flight simulators and aircraft
What We Do
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of 75 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defense and security, and healthcare. We are the partner of choice to customers worldwide who operate in complex, high-stakes and largely regulated environments, where successful outcomes are critical. Testament to our customers’ ongoing needs for our solutions, over 60 percent of CAE’s revenue is recurring in nature. We have the broadest global presence in our industry, with approximately 13,000 employees, 180 sites and training locations in over 35 countries
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