GlassesUSA.com—part of the Optimax Eyewear group—has rapidly grown into a leading direct-to-consumer online eyewear retailer in the U.S. With the largest selection of styles and brands, we make it easy for everyone to find their perfect pair. Our mission is to enrich lives by offering eyewear tailored to individual needs, style preferences, and budgets.
Through innovative technology and AI-driven solutions, GlassesUSA.com is reshaping the eyewear industry and delivering a seamless, personalized shopping experience. We ensure quality, affordability, and efficiency by controlling the full supply chain—from product design and manufacturing to optical lens production and digital experience.
We are looking for a Customer Experience Junior Associate
to join our team.
The Customer Experience Junior Associate responsibilities include online order processing and VIP order fulfillment. This role is key in ensuring employees receive their eyewear efficiently while maintaining a great customer experience.
You have:
- Multi-tasking abilities are a must.
- English and Hebrew are a must.
- Experience working with Google Cloud apps, such as Google Sheets, and Monday.com
- Excellent communication and problem-solving skills.
- Passion for delivering outstanding customer experience.
- Willingness to actively contribute to and lead improvement initiatives.
- Experience in customer service/support/sales or a similar role via email is a plus.
- Understanding of how CRM systems work is a plus.
- Familiarity with our industry is a plus.
Your Day-to-Day:
- Glasses orders processing (online and employees): Overseeing the production process for online and VIP orders, handling any production issues, and regular glasses orders processing.
- Handling social media escalations related to production and delays.
- Employee Orders Management: Handling employee eyewear orders, verifying details, and ensuring timely fulfillment.
- Employee Support: Assisting employees with order inquiries, adjustments, and troubleshooting any issues.
- Coordination & Communication: Collaborating with internal teams (labs, logistics, and customer experience) to ensure seamless order flow.
- Process Improvement & Problem-Solving: Continuously seeking ways to enhance efficiency by thinking outside the box, identifying bottlenecks, and proactively troubleshooting potential issues that may arise in order processing, fulfillment, or communication.
Role located in Ramat HaChayal, Tel Aviv.
Top Skills
What We Do
Disrupting the global eyewear industry, GlassesUSA.com is the fastest growing, leading online eyewear retailer. On a mission to change the way consumers purchase eyewear, we offer high-quality prescription eyewear at affordable prices. Established in 2008 as a subsidiary of Optimax Investments, GlassesUSA.com has been recognized by Internet Retailer as a category leader and as a “Top-500 E-Retailer” six years in a row, and has been recognized Best Online Shops 2021 by Newsweek. GlassesUSA.com houses a selection of over 9,000 frames by top designer brands including Ray-Ban, Oakley, Gucci, Armani, Muse, and more. Our state-of-the-art optical labs produce millions of the highest quality lenses for all our customer’s needs, from single vision to multifocals, progressives, sunglasses, sports, kids, blue light protection, smart audio glasses and more. We also carry an extensive variety of contact lens brands. Optimax was founded by Daniel Rothman (CEO), Eldad Rothman (COO) and Roy Yamner (CTO). Alongside its primary DTC operation, GlassesUSA.com, Optimax also owns and operates United Vision Plan (UVP), a B2B platform that is disrupting the traditional vision benefit market by providing innovative online vision benefit plans with substantial savings to both employers and participants. As well as partnering with major healthcare and vision providers to enable online access to benefits for their participants. To date, GlassesUSA.com has raised $95 million in fundings, with shareholders including Viola Growth and Tene Investment Fund.
