Key Responsibilities
- Customer Journey Support: Assist the team in supporting various stages of the customer lifecycle, including onboarding, adoption, and ongoing engagement.
- Customer Onboarding Assistance: Help coordinate onboarding activities by tracking tasks, preparing materials, and following up with internal teams and customers.
- Customer Engagement: Support regular customer touchpoints by preparing notes, gathering data, and helping ensure customers are effectively using our solutions.
- Account Support: Assist Customer Experience team members with account research, updates, and documentation.
- Data & Reporting: Help maintain customer records, update health scores, and support reporting efforts in Salesforce or other CX tools.
- Cross-Functional Collaboration: Partner with teams like Sales, Product, and Support to help ensure a consistent customer experience.
- Documentation & Tools: Help create and organize customer-facing materials, internal guides, and track interactions in company systems.
Skills, Knowledge, and Expertise
- Experience: No prior professional experience required; internships, coursework, or part-time roles in customer service, business, or related fields are a plus.
- Technical Skills: Basic familiarity with CRM tools (e.g., Salesforce) or willingness to learn.
- Communication: Strong written and verbal communication skills with a willingness to engage and learn from others.
- Organization: Ability to manage multiple tasks, stay organized, and maintain attention to detail.
- Problem-Solving: Curious and proactive mindset with a desire to learn and contribute.
- Customer Focus: Interest in customer experience, customer success, or business operations.
- Team Player: Collaborative attitude and eagerness to work in a team-oriented, fast-paced environment.
- Education: Current undergraduate student ideally in their final semester or final year of college, or recent graduate, in Business, Communications, Marketing, or a related field preferred.
Why Join Us
- Part-time schedule (flexible hours based on academic commitments if applicable)
- Opportunity for growth into a full-time role
About
Portnox offers cloud-native network and endpoint security essentials that enable agile, resource-constrained IT teams to proactively address today’s most pressing security challenges: the rapid expansion of enterprise networks, the proliferation of connected device types, and the increased sophistication of cyberattacks. Hundreds of companies have leveraged Portnox’s award-winning security products to enforce powerful network access, endpoint risk monitoring and remediation policies to strengthen their organizational security posture. By eliminating the need for any on-premises footprint common among traditional information security systems, Portnox allows companies - no matter their size, geo-distribution, or networking architecture - to deploy, scale, enforce and maintain these security policies with unprecedented ease.
Skills Required
- Basic familiarity with CRM tools (e.g., Salesforce) or willingness to learn
- Strong written and verbal communication skills
- Ability to manage multiple tasks, stay organized, and maintain attention to detail
- Curious and proactive mindset with a desire to learn and contribute
- Interest in customer experience, customer success, or business operations
- Collaborative attitude and eagerness to work in a team-oriented, fast-paced environment
- Current undergraduate student (final semester/final year) or recent graduate in Business, Communications, Marketing, or related field
- Internships, coursework, or part-time roles in customer service, business, or related fields
Portnox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Portnox and has not been reviewed or approved by Portnox.
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Healthcare Strength — Health coverage includes company‑paid premiums for an individual high‑deductible plan and multiple medical options, with disability and life insurance covered by the employer. Feedback suggests this reduces monthly costs while preserving choice and core protections.
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Leave & Time Off Breadth — Time‑off policies include unlimited vacation for U.S. employees and dedicated emergency paid leave. Feedback suggests the breadth of leave supports work‑life balance during both planned and unplanned needs.
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Parental & Family Support — Paid maternity, paternity, and adoption leave are provided in the U.S. to support families. Feedback suggests these provisions are meaningful additions to the total rewards package.
Portnox Insights
What We Do
The connected world is evolving. Every day. Every hour. Every minute. More devices are connecting to the corporate network from remote locations as employees travel or work remotely. Do you know how many PCs, tablets and smartphones are connected to your organization’s network right now? Both on and off campus? How many Internet of Things (IoT) devices such as printers, smart TV and HVAC systems are hooking up? Does your organization have a Bring Your Own Device (BYOD) policy at play? Do you have guest and contractor connections? All of these expose the corporate network to threats and make the task of securing it more complex. Portnox provides next-generation network access control and management solutions that enable organizations to reduce risk and enforce security policy compliance. The company’s products provide automated security, visibility and control for every device accessing the network including Internet of Things (IoT), BYOD, mobile and unmanaged systems. Portnox products are easy to deploy and manage, scalable and adapt to evolving customer needs. The company has been recognized for its innovations by Info Security Products Guide, Cyber Security Excellence Awards, IoT Innovator Awards, Computing Security Awards, Best of Interop ITX and Cyber Defense Magazine. Portnox has offices in the U.S. and EMEA. Visit us at www.portnox.com, and follow us on LinkedIn, Twitter and YouTube.
