Company : ABC Nova Scotia
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Description
INTRODUCTION:
ABC’s internship program is designed to empower students and graduates by helping jump-start their careers and sharpen skills while creating meaningful relationships. This is a 8-week internship beginning in June of 2025. We are looking for motivated students & graduates that bring fresh thinking, innovation and diversity of thought to ABC.
As a Customer Experience Intern, you’ll play a key role in analyzing customer feedback, optimizing support processes, and driving customer engagement initiatives. Over the course of eight weeks, you'll gain hands-on experience in customer journey mapping, and process improvements while collaborating across teams.
WHAT YOU'LL DO
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Map the Customer Journey – Analyze customer feedback, support tickets, and surveys to identify friction points and opportunities for improvement.
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Benchmark Industry Standards – Assess support models and identify trends within the fitness tech industry.
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Drive Process Improvements – Identify inefficiencies in support workflows, collaborate with internal teams to explore automation opportunities, and propose data-driven enhancements to improve customer satisfaction.
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Optimize Customer Experience – Work closely with the Customer Support Leadership Team and cross-functional teams to test process improvements, gather user feedback, and refine recommendations for real-world impact.
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Present Your Insights – Synthesize research findings and recommendations into a final report and presentation for key stakeholders, shaping future customer experience strategies.
WHAT YOU'LL NEED:
- Currently pursuing or recently completed a degree in Business, Communications, Data Analytics, Computer Science, or a related field.
- Strong analytical skills with a keen interest in customer experience, process optimization, and technology-driven solutions.
- Excellent communication and problem-solving abilities, with the confidence to present findings and collaborate across teams.
- A proactive and curious mindset, eager to research, test, and refine customer experience strategies.
- Self-motivated and adaptable, able to work independently while taking initiative to drive meaningful improvements.
- Completed Sophomore/2nd year of college
WHAT'S IN IT FOR YOU:
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Hands-on Experience – Work on real projects that enhance customer satisfaction and support operations.
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Professional Growth – Develop skills in data analysis, process optimization, and problem-solving.
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Meaningful Impact – Contribute ideas that shape customer experience strategies and drive improvements.
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Mentorship & Networking – Connect with industry leaders and expand your professional network.
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Career Foundations – Gain practical experience to jumpstart a career in CX, tech, or business strategy.
If you’re passionate about customer experience and working in the exciting field of tech, we’d love to hear from you!
Location: Remote
Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. The hourly rate for this role will be $22 CAD. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com
ABOUT ABC:
ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).
#LI-REMOTE
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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What We Do
At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.
Why Work With Us
As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.
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