Our Company
Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.
We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.
Ready to take the next step in your career? Join us as a Customer Experience Intern and discover what you can achieve at Seven Retail. Read on to learn more!
Your Day-to-Day
- Monitor and respond to customer reviews on Google Review for all centers, ensuring timely and professional communication aligned with brand tone.
- Track negative reviews and recurring issues, escalating them to the relevant operational teams for resolution.
- Perform daily monitoring of closed tickets within the customer feedback system, verifying complete issue resolution before closure.
- Conduct periodic CCTV audits across all centers to ensure adherence to Standard Operating Procedures (SOPs) and service quality.
- Document CCTV audit findings and compile actionable notes for areas requiring improvement.
- Coordinate and facilitate Weekly CX Feedback Meetings, including sending reminders, guiding discussions, and documenting action plans.
- Prepare meeting minutes (MoM) detailing key points, quality findings, and action plans for distribution to relevant stakeholders.
Who We’re Looking For
- Final-year student in Business Administration, Communications, Marketing, or a related field.
- Strong communication skills, both written and verbal, with a professional and empathetic approach.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
- Proactive and analytical mindset, capable of identifying issues and proposing solutions.
- Proficiency in using Google Workspace (Docs, Sheets, Slides) or Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and collaboratively within a team environment.
- Prior experience with customer service platforms or monitoring tools is a plus.
Skills Required
- Currently pursuing a degree in Business Administration, Communications, Marketing, or a related field
- Strong written and verbal communication skills with a professional and empathetic approach
- Detail-oriented with strong organizational skills and ability to manage multiple tasks
- Proactive and analytical mindset with ability to identify issues and propose solutions
- Proficiency using Google Workspace or Microsoft Office Suite
- Ability to work independently and collaboratively within a team environment
- Prior experience with customer service platforms or monitoring tools
What We Do
In 2020, Seven Retail was established as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle, F&B and education. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation. We are on a mission to make high-quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living. Over 200 outlets to date with +1 new store added every other day. Creating several new brands into new categories every single year. We rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience. Check out our website and come experience our brands for yourself!
