At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Respond to customer inquiries via phone and email, providing timely and accurate support for online and in‑store products.
Send appropriate emails and communications to stores to resolve customer issues and assist with the delivery of orders.
Manage and respond to customer emails received through Customer Care web feedback cases.
Update customer accounts with clear, accurate notes and relevant details following each customer interaction.
Make occasional outbound calls to the Australia Customer Service team and Kmart online stores to coordinate order deliveries and resolve issues.
Identify and escalate critical or complex issues to Management when required.
Ensure all interactions and processes comply with QA guidelines and internal procedures
Skills Required
- Responding to customer inquiries via phone and email required
- Updating customer accounts with accurate details required
- Managing web feedback cases and communicating with stores required
- Escalating critical issues to management required
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
