Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku we live by our core values GETFS:
- Grow Relentlessly: Strive to become our best, most authentic selves.
- Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
- Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
- Focus on Impact: Create impact through bias for action and tangible results.
- Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
This position is within our Payments team (known as CardUp), a fast growing part of our organization which offers businesses a suite of payments and collections products in one easy-to-use digital platform. These no-code solutions simplify the lives of business owners, by improving cash flow management, unlocking cost savings and helping businesses save time, through automation of finance processes.
For more information on our payments team, kindly visit our website
What you will do:
- Delivering a best in class regional customer experience via our omni-channel support.
- Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
- Taking ownership of customer success metrics, including NPS, CSAT, from a company to a personal level.
- Keeping ahead of industry developments and applying best practices to areas of improvement.
- Collaborating with internal stakeholders to develop campaigns, service procedures, policies and standards that maintain a world class customer experience.
- Demonstrating strong personal values and a commitment that is in line with our mission and company values.
What we are looking for:
- Have attention to detail and a strong sense of accountability.
- Have 1-2 years experience in Customer Experience or Customer Support.
- You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
- Enjoy working in fast-paced start-up environments, where uncertainty is a given!
You will shine if you have:
- Experience in payments business, financial services or fintech industries will be an advantage.
- Business proficiency in one other Southeast Asian language will be an advantage.
What it is in for you:
- Explore and contribute to continuous improvement projects.
- Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.
- Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.
- Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
- Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
- Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
- Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
Interested to know more about us? Learn about our Stories .
Similar Jobs
What We Do
Funding Societies | Modalku is the pioneer of SME Digital Financing Platform and Debt Investment Platform in Southeast Asia. We accelerate business growth by fast financing which is crowdfunded by retail and institutional investors as well as high-net-worth individuals. Founded in 2015 in Singapore, Funding Societies | Modalku is currently licensed and operating in Singapore, Indonesia, Malaysia, and Thailand. We have also achieved global accolades for its works on financial inclusion to make financing accessible to SMEs in Southeast Asia, which includes the MAS FinTech Award, the Global SME Excellence Award from United Nations, and the prestigious global Fintech100 by KPMG and H2 Ventures. Funding Societies | Modalku is dedicated to the vision of funding underserved SMEs and making a positive impact in society. We exist to enable fair financial access to Southeast Asia
