Tellius enables organizations to get faster insights from their data using AI-powered automation. Any user can ask any question across billions of records via a Google-like interface, understand “why” metrics change via automated insights that surface hidden key drivers and trends, and get predictive recommendations — in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc and exploratory data analysis, root-cause/trend insights and anomaly detection, and business-friendly advanced analytics.
Note: We need expertise in one of the tools: Tableau, Qlik, Power BI, Thoughtspot, Sigma Computing, SiSense, Looker, Alteryx, Dataiku, DataRobot, Trifacta, Alation, Incorta, Zoomdata, OBIEE, Birst, GoodData, Cognos, Business Objects
Come and be a core part of a rapidly growing startup in the Analytics / Business Intelligence domain.
We’re looking for a Senior Customer Experience Engineer to help support our Tellius Analytics Platform as we scale it to the next phase. This is an individual contributor, hands-on role that requires strong technical acumen, deep analytics/business intelligence knowledge, and sharp technical support skills along with a can-do attitude to build the best possible experience for our customers. Passion for Artificial Intelligence, Predictive Analytics, and Machine Learning technologies is a core requirement.
Your Impact
- [50%] Support - Answer questions, triage complex technical issues, troubleshoot/debug on customers' environments, collaborate with engineering, and get issues resolved.
- [30%] Enablement - Help customers to get started with using Tellius by supporting them with how-to assets and show-n-tell sessions.
- [20%] Success - Help customers develop use cases on Tellius and drive adoption of the Tellius platform.
- Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
- Work with engineering, product management, and sales engineering to provide a top-notch technical support experience for our users.
- Develop best practices documents, tutorials, videos, tools and processes to support customers by the way of triaging, diagnosing, troubleshooting and resolving issues.
- Collect customer feedback for product improvements.
- Work very closely with PM & Development teams to plan, prioritize and track features and releases.
- Own the communication of issue acknowledgment, resolutions, product enhancements, roadmap and other developments to customers.
What you need
- 5 years of in-depth experience within the Data Analytics / Business intelligence (BI) / Databases domain.
- Strong fundamentals in Computer Science and Databases.
- Proficient in SQL and Data Modeling.
- Understanding and working knowledge of Python, HTML, JavaScript, R, Spark, etc.
- Experience with performance troubleshooting such as queries, browser freeze, system/service restarts, etc.
- Experience working with Snowflake, Redshift, and BigQuery.
- Experience working on GCP, AWS, and Azure.
- Experience building repeatable processes for customer issue resolution such as building tools, documents, knowledge base, dashboards, workflows for triaging, diagnosis and resolution etc.
- Ability to work across teams - Engineering, PM, Sales Engineering and Customer Success.
- Working knowledge of agile development methodologies.
- Flexibility and willingness to step outside of traditional roles as needed in a fast-paced startup environment.
- Team player with a can-do attitude.
- Very strong written and oral communication skills and polished presentation skills.
Wouldn’t hurt to bring along
- Experience with AI, predictive analytics and the machine learning landscape is a huge plus.
- Bachelor’s degree in Computer Science, Mathematics, Statistics and/or related field.
Tellius offers very competitive compensation packages commensurate with your experience. We offer full Health Benefits, Vision, Dental, Vacation, equity, continual career & compensation growth, and many other perks.
Salary Range: 100k-140k USD based on the skills, experience and location.
Top Skills
What We Do
Tellius is leading the era of decision intelligence with a guided insights platform powered by machine learning so anyone can uncover the 'what' and the 'why' in the data. Created by a team with deep expertise in big data analytics and automated intelligence, Tellius accelerates data-driven insight and decision making for many industries such as pharmaceuticals, financial services, consumer goods, and high technology, and across many departments such as sales, marketing, and operations. Founded in 2016, Tellius is Series A funded, fast growing startup headquartered in Reston, Virginia, with additional locations in San Francisco, California, and Bangalore, India.
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