Customer Experience (CX) Solutions Strategist

Role Description

Zoetis is seeking a CX Solutions Strategist to join our Global CX & Technology team. This key role will drive the next phase of our Experience Management (XM) transformation by supporting the adoption and expansion of our tools and technologies, with a primary focus on the Qualtrics platform. The ideal candidate will be both a strategic thinker and a hands-on executor who bridges the technical and business sides of CX, ensuring alignment with Zoetis’s broader executive priorities.

Responsibilities

• Business-Technology Alignment: Act as a bridge between the business and technical sides, effectively the product owner of our XM capability, with an understanding of commercial and technology strategies and how XM can enable their goals.
• Capability Evolution: Develop an evolutional roadmap of strategic advancement of our experience management capability, including expansion in data ingestion, actions we take, and geographical expansion.
• CX Platform Subject Matter Expert (SME): Become the internal go-to expert on the Qualtrics platform, supporting power users and analysts in maximizing its use, understanding its full breadth, and aligning its capabilities with Zoetis’s strategic priorities.
• Dashboard Management: support and evolve the cross-functional senior leadership dashboards to show impact of our program.
• Value Story Collaboration: consult and support the tracking of impact and the communications of actions needed or celebration of success.

Education & Experience

• Bachelor’s degree
• Proven experience in Customer Experience or a similar role within a tech-driven environment
• Strong business acumen with the ability to communicate complex information to leadership
• Ability to work independently and collaboratively, demonstrating problem-solving skills, creativity, and a positive, can-do attitude
• Strong interpersonal skills, with a natural ability to connect and network across teams

Technical Skills Requirements

• 3-5 years of experience working with CX platforms, particularly Qualtrics XM, is highly preferred
• Demonstrated ability to manage large-scale tech initiatives, from strategic planning to execution
• Knowledge in emerging trends in technology and customer experience
• Proven experience navigating commercial data and data-driven decision making

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to
be located in Colorado. Base pay may vary based on location and other factors.

Base Pay Range: $126,000 - $181,000

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in California, NJ Remote, NY Remote, or Washington. Base pay may vary based on location and
other factors.

Base Pay Range: $134,000 - $205,000

This position is eligible for short-term incentive compensation. The position is also eligible for long-term incentive.

We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and

retirement savings benefits along with paid holidays, vacation and disability insurance.

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [email protected] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.