Customer Experience Credit Controller - Italy

Job Description :

Job Title: Customer Experience Credit Controller - Italy

Location: Budapest

Contract Term: Permanent

About us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life. 

About the Function

The Credit Control Stream entails all credit control and collection activities for Diageo Italia market. It ensures accurate operation of processes from incoming fund allocation to customer ledger maintenance, outstanding follow up and overdue management, including credit limit control and reporting. 

Service Delivery entails issue resolution and close business partnering with the customer service and sales organization

About the Role

• Proactive cash collection

• Handle daily order release

• Handle customer queries and drive issue resolution (e.g. price, delivery issues)

• Manage credit risk (monitor payment behavior of customers and propose credit limit changes)

• Manage customer ledgers (up-to-date information about overdue items) according to KPI’s (RC, texting, reconciliation)

• Maintain customer documentation/process documentation

• Reporting (daily, weekly and monthly reports)

About You

We are looking for an individual who is passionate about offering world-class services to customers and who thrives while participating in complex sales support activities. A creative mind, the ideal candidate enjoys coming up with creative ideas for issue resolution and service/process improvement.

What you will bring

• University or College degree and/or 1-2 years proven experience

• Speaks English and Italian fluently

• Has some financial knowledge or willingness to learn financial transactions

• Has strong interpersonal and communication skills

• Solid PC literacy, strong Excel skills required (SAP knowledge is an advantage)

• Is self-confident, accurate and pays attention to details

Benefits

• Unique Family Leave opportunity

• We work without border - you will work with people from all over the world

• You will deal with world class brand portfolio

• Wide variety of thematic events, afterwork activities organized by employee communities

• Product Allowance to purchase company products from the staff shop

• We won the Fittest Workplace Award, of course we have a Gym

• Urban legend is true, we do have a Rooftop Bar

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type :

Regular

Primary Location:

Budapest

Additional Locations :

Job Posting Start Date :

2025-03-25